211 Crisis Supervisor

Uwc + Best Places 2; Rocky Hill (CT); Hybrid; USD 38,000 - 48,000; Full time

Benefits offered by this job

Competitive pay

Professional development

Hybrid work model

Public Service Loan Forgiveness

Job summary

United Way's 2-1-1 crisis call center in Rocky Hill, CT is seeking a Crisis Supervisor to lead the frontline team responding to youth and adults in crisis and severe distress. You will supervise staff, provide mentorship, and ensure high-quality support across calls, chats, and texts.

Training runs Monday–Friday, 8a–4:30p for about 8 weeks. After training, the role becomes hybrid (in office and remote) with competitive pay and comprehensive benefits.

Responsibilities

• Provide supervision to staff, debrief after calls, chats and texts, and offer training and mentorship.
• Ensure the quality of the team's work by monitoring calls, reviewing documentation, and giving feedback.
• Fill in on calls when team members are absent.

Job description

Crisis Supervisor

We are looking for a compassionate, flexible, detail-oriented person to supervise the first line of help to youth and adults experiencing a crisis situation or severe emotional distress. You will serve as an essential member of the team of people staffing 2-1-1's 24/7 crisis call center who together also field calls referred through the National Suicide Prevention Lifeline. You will provide support, leadership, and mentorship to the talented, dedicated team of individuals responding to calls.

What you will do

• You will provide support and supervision to staff, debriefing with crisis call team members after calls, chats, and texts and offering training and mentorship to employees.
• You will ensure the quality of the team's work by monitoring calls, reviewing documentation, and offering feedback to team members.
• You will fill in when needed on calls, pitching in when team members are absent.

Why you should work here

• Competitive pay plus a terrific suite of benefits
• An environment where you will constantly be learning, including professional development and opportunities for growth within United Way
• The opportunity to be part of a team of individuals passionate about raising the quality of crisis care in our communities

Requirements

Traning:

Training takes place Monday – Friday, 8a – 4:30p regardless of work shift, for approximately 8 weeks.

The Pay & Benefits:

$27.91-$34.89 per hour pay rate PLUS shift differential

Spanish- or Portuguese-speaking applicants who pass certification and are hired will get an additional $.75 per hour (or an additional $1.50 per hour for both languages) after 90 days on the job

• An outright 5% 401(k) contribution.
• Paid Time Off – you begin accruing immediately!
• 13 paid holidays per year or special pay for worked holidays
• Generous health benefits including 80% coverage of your medical plan premium and deductible.
• Tuition reimbursement after 1 year
• Employment at UWC counts toward Public Service Student Loan Forgiveness.
• Supportive, culturally diverse, and inclusive company culture.
• Comprehensive training of 8 weeks*
• And more! After job training, position will be hybrid (in office and remote).