Crisis Counselor

AtWork Group; California (MO); On-site; USD 34,302 - 44,592; Full time

Benefits offered by this job

Competitive hourly pay

Comprehensive health benefits

401(k) with employer match

Paid time off + sick leave

Professional development opportunities

Job summary

AtWork Group is seeking Crisis Counselors in California to provide crucial support via phone, chat, and text platforms during emergencies. This role demands a compassionate individual with crisis intervention experience and strong communication skills.

Successful candidates will respond to various crisis situations, provide assessments, and maintain strict confidentiality. Full- and part-time shifts are available, and a high school diploma is required. Join us to make a real difference in the lives of those in need.

Qualifications

• Must complete crisis training and certification within 21 days.
• Ability to manage multiple systems for communication and documentation.
• Commitment to ethical standards and confidentiality.

Responsibilities

• Respond to crisis hotline calls, chats, and texts with empathy.
• Provide suicide risk assessments and crisis intervention.
• Develop safety plans and connect individuals to resources.
• Document all interactions in a CRM system.
• Collaborate with supervisors and mobile crisis units.

Skills

Crisis intervention experience

Strong communication skills

Active listening skills

Tech-savvy

Bilingual skills

Education

High School Diploma or GED

Degree in Psychology or Social Work (preferred)

Job description

Crisis Counselor – Call / Chat / Text (Onsite Only)

Full-Time & Part-Time | Multiple Shifts Available (Days, Evenings, Overnights, Weekends)

$24.90 – $32.37/hour

Make a Difference When It Matters Most

Are you passionate about helping others through their most difficult moments? We are seeking compassionate, level‑headed, and mission‑driven crisis counselors to provide life‑saving support through phone, chat, and text platforms.

What You’ll Do

• Respond to crisis hotline calls, chats, and texts with empathy and professionalism
• Provide suicide risk assessments, emotional support, and crisis intervention
• Develop safety plans and connect individuals to appropriate resources
• Accurately document all interactions in a CRM system
• Collaborate with supervisors and mobile crisis units when needed
• Conduct follow‑ups with high‑risk individuals and support ongoing care
• Maintain strict confidentiality and adhere to HIPAA standards
• Participate in ongoing training, including 988 crisis response certification

What We’re Looking For

• High School Diploma or GED required (degree in Psychology, Social Work, or related field preferred)
• Experience in crisis intervention, counseling, or behavioral health strongly preferred
• Strong communication and active listening skills
• Tech‑savvy with ability to manage multiple systems (phone, chat, documentation)
• Ability to stay calm and focused in high‑pressure situations
• Flexible schedule availability (including nights, weekends, and holidays)
• Commitment to ethical standards, confidentiality, and serving diverse populations
• Bilingual skills are a plus

Why Join Us?

• Competitive hourly pay
• Comprehensive health benefits at reduced cost
• Company‑paid life insurance & long‑term disability
• 401(k) with employer match (no vesting period!)
• Generous paid time off + sick leave
• 11 paid holidays annually
• Paid bereavement and jury duty leave
• Flexible Spending Account (FSA)
• Ongoing professional development opportunities

Our Mission

We are committed to providing compassionate, high‑quality care to underserved communities. Our team is dedicated to meeting individuals where they are— with dignity, respect, and support— no matter their background or circumstances.

Important Notes

• This is a fully onsite position
• Must be available for evenings, overnight, and weekend shifts
• Requires completion of crisis training and certification within the first 21 days

If you’re ready to be a steady voice in someone’s moment of crisis, apply today and make a real impact.