Cricket Wireless Sales Advocate Bilingual (Englis/Spanish) - Ideal M

Ideal Market; Gonzales (LA); On-site; USD 28,000 - 36,000; Full time

Job summary

Cricket Wireless in Gonzales, LA is seeking a Cricket Sales Advocate to deliver an engaging in-store experience, identify customer needs, and promote wireless products and services. The role focuses on driving sales, upholding store standards, and ensuring customer satisfaction.

Key responsibilities include welcoming customers, recommending devices/plans, upselling products, staying updated on promotions, providing basic tech support, and handling transactions with accuracy.

Qualifications

• Fluency in Spanish and English preferred.
• Previous experience in sales or customer service required.
• Proficient with Microsoft Office applications.
• Excellent communication, sales, and negotiation skills.
• Strong time management and organizational abilities.
• Proven relationship-building skills and ability to work in a fast-paced, team-oriented environment.

Responsibilities

• Welcomes customers and builds rapport to assess individual needs.
• Recommends suitable wireless devices, plans, and accessories based on customer requirements.
• Promotes and upsells Cricket Wireless products and services to meet sales targets.
• Stays current on promotions, offers, and wireless trends to educate customers.
• Provides basic technical support, including device setup and troubleshooting.
• Explains billing procedures, account setup, and service options clearly.
• Processes transactions such as payments, activations, and upgrades accurately.
• Maintains a clean, organized, and fully stocked store environment.
• Supports team members to achieve store performance goals.
• Participates in ongoing training and team meetings to enhance product knowledge and sales strategies.
• Accepts and applies constructive feedback to improve performance.
• Performs additional duties as assigned.

Skills

Bilingual Spanish/English

Sales or customer service experience

Strong communication skills

Negotiation skills

Time management

Teamwork

Relationship-building

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Job Summary

The Cricket Sales Advocate is responsible for delivering an exceptional in-store experience by engaging customers, identifying their needs, and promoting Cricket Wireless products and services. This role plays a vital part in driving sales, maintaining store standards, and ensuring customer satisfaction.

Job Summary

The Cricket Sales Advocate is responsible for delivering an exceptional in-store experience by engaging customers, identifying their needs, and promoting Cricket Wireless products and services. This role plays a vital part in driving sales, maintaining store standards, and ensuring customer satisfaction.

Responsibilities

• Welcomes customers and builds rapport to assess individual needs.
• Recommends suitable wireless devices, plans, and accessories based on customer requirements.
• Promotes and upsells Cricket Wireless products and services to meet sales targets.
• Stays current on promotions, offers, and wireless trends to effectively educate customers.
• Provides basic technical support, including device setup and troubleshooting.
• Clearly explains billing procedures, account setup, and service options.
• Accurately processes transactions such as payments, activations, and upgrades.
• Maintains a clean, organized, and fully stocked store environment.
• Supports team members to achieve overall store performance goals.
• Participates in ongoing training and team meetings to enhance product knowledge and sales strategies.
• Accepts and applies constructive feedback to improve performance.
• Performs additional duties as assigned.

Wireless Cashier Top Skills & Proficiencies

• Bilingual in Spanish and English preferred.
• Previous experience in sales or customer service required.
• Strong knowledge of Microsoft Office applications.
• Excellent communication, sales, and negotiation skills.
• Strong time management and organizational abilities.
• Proven relationship-building skills and a willingness to receive and apply feedback.
• Ability to work in a fast-paced, team-oriented environment.

Preferred Qualifications

• High School Diploma or equivalent qualification such as a GED