Cricket Wireless Sales Advocate Bilingual (Englis/Spanish) - Ideal M

Ideal Market; Metairie (LA); On-site; USD 17,000 - 25,000; Full time

Job summary

Ideal Market is seeking a Cricket Sales Advocate to deliver an exceptional in-store experience by engaging customers, identifying needs, and promoting Cricket Wireless products and services. The role focuses on driving sales, maintaining store standards, and ensuring customer satisfaction.

You will welcome customers, recommend devices and plans, upsell offerings, and stay informed about promotions. Strong communication and teamwork are essential for success in a fast-paced retail environment.

Qualifications

• High school diploma or GED required.
• Previous sales or customer service experience preferred.
• Bilingual in Spanish and English is a plus.
• Strong communication, negotiation, and interpersonal skills are essential.

Responsibilities

• Welcomes customers and builds rapport to assess individual needs.
• Recommends suitable wireless devices, plans, and accessories based on customer requirements.
• Promotes and upsells Cricket Wireless products and services to meet sales targets.
• Stays current on promotions, offers, and wireless trends to effectively educate customers.
• Provides basic technical support, including device setup and troubleshooting.
• Clearly explains billing procedures, account setup, and service options.
• Accurately processes transactions such as payments, activations, and upgrades.
• Maintains a clean, organized, and fully stocked store environment.
• Supports team members to achieve overall store performance goals.
• Participates in ongoing training and team meetings to enhance product knowledge and sales strategies.
• Accepts and applies constructive feedback to improve performance.
• Performs additional duties as assigned.

Skills

Bilingual in Spanish/English

Sales experience

MS Office proficiency

Communication skills

Time management

Relationship-building

Team oriented

Education

High School Diploma or GED

Tools

POS systems

Microsoft Office

Job description

Job Summary

The Cricket Sales Advocate is responsible for delivering an exceptional in-store experience by engaging customers, identifying their needs, and promoting Cricket Wireless products and services. This role plays a vital part in driving sales, maintaining store standards, and ensuring customer satisfaction.

Job Summary

The Cricket Sales Advocate is responsible for delivering an exceptional in-store experience by engaging customers, identifying their needs, and promoting Cricket Wireless products and services. This role plays a vital part in driving sales, maintaining store standards, and ensuring customer satisfaction.

Responsibilities

• Welcomes customers and builds rapport to assess individual needs.
• Recommends suitable wireless devices, plans, and accessories based on customer requirements.
• Promotes and upsells Cricket Wireless products and services to meet sales targets.
• Stays current on promotions, offers, and wireless trends to effectively educate customers.
• Provides basic technical support, including device setup and troubleshooting.
• Clearly explains billing procedures, account setup, and service options.
• Accurately processes transactions such as payments, activations, and upgrades.
• Maintains a clean, organized, and fully stocked store environment.
• Supports team members to achieve overall store performance goals.
• Participates in ongoing training and team meetings to enhance product knowledge and sales strategies.
• Accepts and applies constructive feedback to improve performance.
• Performs additional duties as assigned.

Wireless Cashier Top Skills & Proficiencies

• Bilingual in Spanish and English preferred.
• Previous experience in sales or customer service required.
• Strong knowledge of Microsoft Office applications.
• Excellent communication, sales, and negotiation skills.
• Strong time management and organizational abilities.
• Proven relationship-building skills and a willingness to receive and apply feedback.
• Ability to work in a fast-paced, team-oriented environment.

Preferred Qualifications

• High School Diploma or equivalent qualification such as a GED