Crew Member

CA Planet; United States; On-site; USD 25,000 - 35,000; Part time

Job summary

Planet Fitness - CA is seeking a Crew Member to deliver a superior customer service experience to members, prospective members, and guests. This role involves greeting and assisting customers, managing front desk operations, and maintaining a clean environment.

Ideal candidates will have a passion for fitness, strong customer service skills, and a positive attitude. A high school diploma or GED is required. Punctuality and reliability are essential for this position.

Qualifications

• Preferred background in customer service or hospitality.
• Must be 18 years of age or older.
• Punctuality and reliability are essential.

Responsibilities

• Create a positive member experience through exceptional customer service.
• Handle front desk activities, including answering phones and checking members in.
• Assist members with account updates and respond to inquiries.

Skills

Exceptional customer service skills

Basic computer proficiency

Strong listening skills

Ability to empathize and problem solve

Education

High School diploma/GED equivalent

Job description

Job Summary

The Crew Memberwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.