Crew Member

Planet Fitness - CA; Azusa (CA); On-site; USD 2,066,000 - 2,755,000; Part time

Benefits offered by this job

Opportunity for advancement

Wellness resources

Flexible schedule

Job summary

Planet Fitness in California is seeking a Crew Member to deliver a superior member experience at the front desk. You will greet members and guests, assist with sign-ups, and tours while ensuring a welcoming atmosphere.

You will handle phone inquiries, check-ins, and account updates, responding professionally and escalating issues to the Assistant Manager when needed. A passion for fitness and a friendly, reliable demeanor are essential.

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency required.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are essential.
• Exceptional customer service and ability to interact professionally with members and coworkers.
• Strong listening, empathy, and problem-solving skills.
• Diplomacy in all interactions and appropriate language usage.
• High School diploma or GED required.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members and guests and provide exceptional service.
• Handle front desk activities: answer phones, assist callers, check members in, sign up new members.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to questions and escalate to manager when needed.
• Assist in maintaining club cleanliness.

Skills

Customer service

Basic computer skills

Punctuality

Positive attitude

Communication

Empathy and problem-solving

Professional demeanor

Education

High School diploma/GED

Job description

Benefits:

• Opportunity for advancement


• Wellness resources


• Flexible schedule

Job Summary

The Crew Memberwill be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.


• Handle all front desk related activities including:
  
  
  
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  
  
  • Check members into the system.
  
  
  • New member sign-up.
  
  
  • Take prospective members on tours.
  
  
  
  


• Facilitate needed updates to member’s accounts.


• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.


• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

• Customer service/hospitality background preferred.


• Basic computer proficiency.


• A passion for fitness and health.


• Upbeat and positive attitude!


• Punctuality and reliability is a must.


• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.


• Strong listener with the ability to empathize and problem solve.


• Demonstrate diplomacy in all interactions while using appropriate behavior and language.


• High School diploma/GED equivalent required.


• Must be 18 years of age or older.