Crew Member

CA Planet; California (MO); On-site; USD 16,531 - 20,664; Full time

Benefits offered by this job

Free uniforms

Training & development

Wellness resources

Employee discounts

Job summary

CA Planet in California, Missouri, is looking for a Crew Member to ensure a positive member experience at Planet Fitness. This role includes greeting members and guests, managing front desk activities, and maintaining a neat club environment.

Qualifications include a customer service background, basic computer skills, and a High School diploma. A passion for fitness, punctuality, and exceptional customer service skills are essential. Benefits include free uniforms, training, wellness resources, and employee discounts.

Qualifications

• Customer service/hospitality background preferred.
• Punctuality and reliability are essential.
• Must be 18 years of age or older.

Responsibilities

• Greet members, prospective members, and guests.
• Answer phones and assist callers.
• Check members into the system.
• Conduct tours for prospective members.
• Respond to member inquiries and concerns.
• Assist in maintaining club cleanliness.

Skills

Customer service skills

Basic computer proficiency

Upbeat attitude

Listening skills

Education

High School diploma/GED equivalent

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign‑up.
• Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• Free uniforms
• Training & development
• Wellness resources
• Employee discounts

Qualifications / Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.