Crew Member

Planet Fitness; La Puente (CA); On-site; USD 20,664 - 24,796; Part time

Job summary

A fitness franchise is seeking a Crew Member to create a positive experience for its members in La Puente, California. Responsibilities include front desk activities, greeting members, and providing exceptional customer service. The ideal candidate has a customer service background and a passion for fitness. This role requires reliability and a positive attitude, including flexibility with work hours on weekends. Join our team to help us exceed member expectations and maintain a welcoming club environment.

Qualifications

• Customer service/hospitality background preferred.
• Must be 18 years of age or older.
• Punctuality and reliability is a must.

Responsibilities

• Greet members and provide exceptional customer service.
• Handle front desk activities.
• Respond to member questions and concerns timely.

Skills

Exceptional customer service skills

Strong listening skills

Basic computer proficiency

Ability to empathize and problem solve

Positive attitude

Job description

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties and Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member's accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member's expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• Must be 18 years of age or older.

Position Requirements: The position requires you to work mornings and or evenings on weekends.
Are you willing to provide us with 3 professional references?
Our employment process requires an in-depth background investigation verifying clear criminal history. Are you willing to proceed with this application?
Referral code from a current employee. If no code provided, add their name instead.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.