Crew Member

CA Planet; Burbank (CA); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Free uniforms

Opportunity for advancement

Employee discounts

Health insurance

Training & development

Job summary

CA Planet in Burbank is looking for enthusiastic Crew Members dedicated to providing superior customer service to our members and guests. Responsibilities include greeting members, managing front desk activities, and addressing member inquiries in a timely manner.

The ideal candidate should have a customer service background, be reliable, and possess a passion for fitness. Benefits include free uniforms, health insurance, and opportunities for advancement.

Qualifications

• Customer service/hospitality background preferred.
• Must be 18 years of age or older.
• Required to be available on Saturdays and Sundays.

Responsibilities

• Greet members and guests, providing exceptional customer service.
• Handle front desk activities including member check-ins and tours.
• Respond to member questions and maintain cleanliness of the club.

Skills

Customer service

Basic computer proficiency

Punctuality

Positive attitude

Problem-solving

Education

High School diploma/GED equivalent

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing superior customer service to Planet Fitness members, prospective members, and guests.

Essential Duties And Responsibilities

• Greet members, prospective members, and guests, providing exceptional customer service.
• Handle all front desk-related activities, including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign‑up.
  • Take prospective members on tours.
  • Collect balances.
• Facilitate needed updates to members’ accounts.
• Respond to member questions and concerns in a timely and professional manner, and elevate to the Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits

• Free uniforms
• Opportunity for advancement
• Employee discounts
• Health insurance
• Training & development

Qualifications/Requirements

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude.
• Punctuality and reliability are a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co‑workers, exceeding the members’ expectations.
• Strong listener with the ability to empathize and problem‑solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.
• Required to be available on Saturdays and Sundays.
• Some typing is required.
• Will occasionally work with toxic chemicals.