Crew Member

CA Planet; Duarte (CA); On-site; USD 21,000 - 26,000; Full time

Benefits offered by this job

Employee discounts

Flexible schedule

Health insurance

Opportunity for advancement

Training & development

Wellness resources

Job summary

CA Planet is seeking a Crew Member to deliver superior customer service to Planet Fitness members, prospective members and guests on-site. You will greet guests, handle front desk duties, assist with sign-ups, answer questions, and maintain a welcoming club environment.

The role emphasizes a positive attitude, reliability, and strong communication skills, with opportunities for advancement and a focus on fitness and health within a franchise setting.

Qualifications

• Customer service or hospitality background preferred.
• Basic computer proficiency required.
• High school diploma or GED.
• Must be 18 years of age or older.
• Strong communication and a positive attitude.
• Punctuality and reliability are essential.

Responsibilities

• Greet members, prospective members and guests with exceptional service.
• Handle front desk activities including answering phones and assisting callers.
• Check members into the system and assist with sign-ups.
• Take prospective members on tours.
• Update member accounts as needed.
• Respond to member questions and concerns in a timely and professional manner.
• Maintain the neatness and cleanliness of the club.

Skills

Customer service

Hospitality

Communication

Active listening

Problem solving

Diplomacy

Empathy

Reliability

Education

High School diploma/GED

Job description

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
• Answer phones in a friendly manner and assist callers with a variety of questions.
• Check members into the system.
• New member sign-up.
• Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Benefits:

• Employee discounts
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources

Job Summary

The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.

Essential Duties And Responsibilities

• Greet members, prospective members and guests, providing exceptional customer service.
• Handle all front desk related activities including:
  • Answer phones in a friendly manner and assist callers with a variety of questions.
  • Check members into the system.
  • New member sign-up.
  • Take prospective members on tours.
• Facilitate needed updates to member’s accounts.
• Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed.
• Assist in maintaining the neatness and cleanliness of the club.

Qualifications/Requirements:

• Customer service/hospitality background preferred.
• Basic computer proficiency.
• A passion for fitness and health.
• Upbeat and positive attitude!
• Punctuality and reliability is a must.
• Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations.
• Strong listener with the ability to empathize and problem solve.
• Demonstrate diplomacy in all interactions while using appropriate behavior and language.
• High School diploma/GED equivalent required.
• Must be 18 years of age or older.

Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the Franchisor). PFHQ neither dictates nor controls labor or employment matters for franchisees or their employees, and does not retain any reserved authority to control the terms and conditions of employment for franchisees or their employees. Each franchisee is responsible for ensuring compliance with local, state and federal law.