Crew Member

49 Nassau Donuts Inc; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contribution (full-time employees)

Job summary

49 Nassau Donuts Inc is looking for dedicated team members to provide excellent customer service and ensure guest satisfaction in a fast-paced environment. You will be responsible for prioritizing guests' needs, effectively handling high-pressure situations, and maintaining cleanliness standards.

This role offers an opportunity to grow your skills while working closely with fellow team members. Must be communicative in English and able to follow restaurant protocols to enhance guest experiences.

Qualifications

• Fluently speak/read English.
• Capable of counting money and making change.
• Able to lift 30 lbs.
• Willingness to learn and operate restaurant equipment.

Responsibilities

• Ensure Guest satisfaction by prioritizing their needs.
• Participate in team performance and training.
• Adhere to hygiene and safety standards.

Skills

Customer service skills

Communication skills

Ability to handle pressure

Money handling skills

Job description

Principal Responsibilities and Key Activities

• Holds the Guest as their most important priority at all times
• Handles high‑pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self‑accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilitiesIs accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Qualifications

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include

• Weekly Pay
• Sick Time Off
• Employee MealsMedical Insurance with company contribution (full‑time employees)

We use eVerify to confirm U.S. Employment eligibility.