Crew Member

Mall Donuts LLC; New York (NY); On-site; USD 17,000 - 25,000; Full time

Benefits offered by this job

Weekly pay

Sick time off

Employee meals

Medical insurance

Job summary

Mall Donuts LLC in New York, NY, is seeking a friendly Crew Member to join its Dunkin team. You will greet guests, assist with product knowledge, and help maintain service standards.

Responsibilities include handling guest concerns with respect and urgency, supporting training for new crew, and ensuring cleanliness and safety in the restaurant. The role requires fluent English, ability to lift 30 lbs, and willingness to learn via Dunkin University. Weekly pay and meal benefits are provided.

Qualifications

• Fluent English speaking and reading.
• Ability to lift 30 lbs.
• Prior customer service experience preferred.
• Operate restaurant equipment as required.

Responsibilities

• Prioritize guest satisfaction and handle high-pressure situations calmly.
• Resolve guest concerns using LAST with urgency and respect.
• Follow hospitality standards and participate in Dunkin University training.
• Maintain cleanliness and sanitation standards in the restaurant.

Skills

Guest focus

English fluency

Money handling

Teamwork

Reliability

Job description

Principal Responsibilities and Key Activities:

• Holds the Guest as their most important priority at all times
• Handles high-pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self-accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members:

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilities
• Is accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations.

Qualifications:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include:

• Weekly Pay
• Sick Time Off
• Employee Meals
• Medical Insurance with company contribution (full-time employees)

We use eVerify to confirm U.S. Employment eligibility.