Crew Member

Dunkin' | NY; New York (NY); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contribution (full-time employees)

Job summary

Dunkin' in New York is seeking dedicated crew members to prioritize guest needs and ensure top-notch service in a high-pressure environment. Responsibilities include proper handling of customer inquiries, adherence to cleanliness and safety standards, and effective communication skills.

The ideal candidate will be fluent in English, capable of working under pressure, and able to meet physical requirements like lifting 30 lbs. Benefits include weekly pay, sick time off, employee meals, and medical insurance for full-time employees.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Must also be able to lift 30 lbs.
• Able to operate restaurant equipment (minimum age requirements may apply).

Responsibilities

• Holds the Guest as their most important priority at all times.
• Handles high-pressure situations calmly.
• Communicates in English and seeks assistance to improve communication skills.
• Actively participates in meeting all cleanliness, safety and sanitation standards.

Skills

Fluent English

Customer service skills

Money handling

Ability to lift 30 lbs

Operational skills for restaurant equipment

Job description

Principal Responsibilities and Key Activities

• Holds the Guest as their most important priority at all times
• Handles high-pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self-accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilities
• Is accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations.

Qualifications

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include

• Weekly Pay
• Sick Time Off
• Employee Meals
• Medical Insurance with company contribution (full-time employees)