Crew Member

Water Donuts LLC; New York (NY); On-site; USD 25,000 - 35,000; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with companyconttib?

Job summary

Water Donuts LLC in New York is seeking team-oriented Crew Members to deliver exceptional guest service and ensure smooth daily operations. Responsibilities include greeting guests, handling payments, and maintaining cleanliness and standards across shifts.

Join a fast-paced environment focused on guest satisfaction, training, and teamwork. Weekly pay and benefits accompany full-time opportunities, with on-site dining and employee meals offered.

Qualifications

• Fluent English speaking and reading required.
• Ability to count money and make change.
• Ability to lift 30 lbs as needed.
• Experience operating common restaurant equipment may be required.

Responsibilities

• Holds the guest as the top priority and provides attentive service.
• Handles high-pressure situations calmly and professionally.
• Resolves customer concerns using LAST with respect and urgency.
• Communicates guest feedback to restaurant management and acts on it.
• Educates guests on product offerings and value.
• Maintains cleanliness and uniform/grooming standards.

Skills

Fluent English

Customer service

Teamwork

Training and coaching

Cash handling

Job description

Principal Responsibilities and Key Activities:

• Holds the Guest as their most important priority at all times
• Handles high-pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self-accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members:

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilities
• Is accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations.

Qualifications:

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include:

• Weekly Pay
• Sick Time Off
• Employee Meals
• Medical Insurance with company contribution (full-time employees)

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