Crew Member

Greenwich Donuts Inc; New York (NY); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Weekly Pay

Sick Time Off

Employee Meals

Medical Insurance with company contribution

Job summary

Greenwich Donuts Inc in New York, New York is looking for dedicated individuals to prioritize guest satisfaction and handle high-pressure scenarios. As part of the team, you will assist in training new crew members and maintain hospitality standards.

Fluency in English and the ability to handle cash are essential. The role includes weekly pay, sick time off, and medical insurance for full-time employees. Join us in delivering exceptional service!

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Must also be able to lift 30 lbs.
• Able to operate restaurant equipment.

Responsibilities

• Prioritize guests' needs and handle high-pressure situations.
• Assist in training and coaching of new Crew Members.
• Communicate guest feedback to management.
• Participate in maintaining cleanliness and safety standards.

Skills

Guest Focus

Communication in English

Cash handling

Ability to lift 30 lbs

Job description

Principal Responsibilities and Key Activities

• Holds the Guest as their most important priority at all times
• Handles high‑pressure situations calmly
• Is able to resolve customer concerns utilizing LAST with respect and a sense of urgency
• Understands all hospitality standards and holds self‑accountable for them
• Must complete all required training on Dunkin University
• Contributes to inside and outside cleanliness standards
• Acknowledges all Guests and is highly responsive to needs and special requests
• Communicates Guest feedback to restaurant management
• Educates Guests on product line and added value available to them
• Adheres to all uniform and grooming standards
• Communicates in English and seeks assistance to improve communication skills
• Actively participates in meeting all cleanliness, safety and sanitation standards

Works with other Team Members

• Treats people fairly and with respect
• Assists in training and coaching of new Crew Members
• Recognizes other team members for team contributions
• Actively learns and takes on new assignments and responsibilitiesIs accountable for their behavior and performance
• Shows up for work as scheduled and is ready to work on time
• Stays focused on the Guest and accomplishes all work assignments with excellence
• Responds positively to coaching and direction given
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Qualifications

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Must also be able to lift 30 lbs
• Able to operate restaurant equipment (minimum age requirements may apply)
• Guest Focus – anticipate and understand guests needs and exceed their expectations

Benefits Include

• Weekly Pay
• Sick Time Off
• Employee MealsMedical Insurance with company contribution (full‑time employees)

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