Crew Member

ZG Burgers LLC Five Guys; Madison (NJ); On-site; USD 40,000 - 60,000; Full time

Job summary

ZG Burgers LLC Five Guys is seeking a Catering Order & Marketing Coordinator in Madison, New Jersey. This role is essential for managing catering orders and driving marketing initiatives for the catering business. The ideal candidate will be detail-oriented, with experience in customer service and marketing. You will create campaigns, manage inquiries, and ensure exceptional customer communication to enhance our catering operations. Join us to help grow and streamline our catering program.

Qualifications

• Detail-oriented with strong communication skills.
• Experience in customer service and operations management.
• Proactive in marketing execution and campaign development.

Responsibilities

• Oversee catering order management and act as the primary contact.
• Manage marketing campaigns to promote catering services.
• Coordinate with kitchen and operations for timely delivery.

Job description

About the Role

We’re looking for a detail-oriented and proactive Catering Order & Marketing Coordinator to oversee all aspects of catering order management and drive marketing efforts specifically for our catering business. This role blends customer service, operations coordination, and marketing execution to help grow and streamline our catering program.

Key Responsibilities

Catering Order Management

• Serve as the primary point of contact for all catering inquiries.
• Manage incoming catering orders via phone, email, website, and delivery platforms.
• Confirm order details, pricing, delivery logistics, and special requests.
• Coordinate with kitchen/operations teams to ensure accurate preparation and on-time delivery.
• Maintain an organized pipeline of upcoming orders and follow-ups.
• Oversee catering invoices, deposits, changes, and cancellations.
• Ensure exceptional customer communication throughout the process.

Catering Marketing

• Create and execute marketing campaigns specifically aimed at promoting catering services.
• Manage catering content across social media, newsletters, website, and digital ads.
• Develop promotional materials, seasonal offerings, and sales collateral.
• Help maintain and update the catering menu, photos, and product descriptions.
• Build and manage relationships with corporate clients, event planners, schools, and community partners.
• Monitor performance of marketing initiatives and provide monthly reports.