Catering

Baker's Crust; Ashburn (VA); On-site; USD 45,000 - 60,000; Full time

Job summary

Baker's Crust in Ashburn, Virginia, is seeking a Catering Operations Manager to oversee the catering department's activities and ensure exceptional customer service while expanding the catering customer base. You will handle the catering order process and maintain accurate records of sales and prospecting as well as assist in executing marketing strategies.

The ideal candidate excels in relationship building and has a strong understanding of catering operations and menu offerings. The role involves upholding company standards and compliance with regulations, ensuring that every catering operation runs smoothly.

Qualifications

• Ability to provide excellent customer service.
• Knowledge of catering and dine-in menus.
• Strong organizational skills for managing orders and events.

Responsibilities

• Ensure proper operation of the catering department.
• Expand the catering customer base through sales and service.
• Execution of the catering order process.
• Maintain daily records of sales and prospecting activities.

Skills

Customer Service

Sales/Marketing Support

Relationship Building

Inventory Management

Event Planning

Job description

Job Description

Directly responsible for the proper operation of the catering department; and assists in the maintenance and expansion of The Crust’s catering customer base via relationship building with excellent customer service delivery and sales/marketing support activities.

Responsibilities

• Reports to the General Manager for customer service delivery, and the Catering Key Account Sales Manager for sales and marketing support.
• Demonstrate ability for professional interaction with business owners/decision makers.
• Provide customer consultations with recommendations for catering needs.
• Execution of the catering order process.
• Package each order according to respective instructions.
• Order delivery to customer location to include set-up; organize additional deliveries as needed.
• Process daily finacials.
• Ensure excellent guest service that meets or exceeds expectations.
• Understand completely all policies, procedures, standards, specifications, and guidelines.
• Ensure all products are consistently prepared and served according to the restaurant's recipes, portioning, cooking and serving standards.
• Thorough knowledge of our catering and dine-in menu.
• Field and resolve customer complaints.
• Assist in execution of marketing plans.
• Assist in qualified lead generation through referrals, cold calling on businesses to deliver promotional materials and/or food sales, email, networking, closed sales and follow-up activitiy.
• Increase order sales via consultative upselling.
• Maintain daily records as defined and for review by superiors of all sales and prospecting activities including cold calls, presentations/proposals, emails, networking, closed sales and follow-up activities.
• Maintain inventory of all catering packaging supplies/disposables.
• Ability to generate proposals based on number of guests.
• Abiltiy to plan, organize and execute special events.
• Operate the catering business in accordance with the company policies, procedures and applicable laws.
• Monitor and receive catering orders via phone, in-person, and electronic order placement systems.
• Assist restaurant staff as needed; assist in training of additional catering staff as needed.
• Fully understand and comply with all federal, state, county and municipal regulations that pertain to health, safety,and labor requirements of the restaurant, employees and guests.
• Maintain professional behavior.