Catering Coordinator

Moes Southwest Grill Group; Buffalo (NY); On-site; USD 45,000 - 65,000; Full time

Job summary

Moes Southwest Grill Group is seeking a Catering Sales Coordinator to drive catering revenue across your territory and deliver exceptional service. You will work with the Area Manager to align on Local Marketing initiatives and large contracts.

Responsibilities include developing sales strategies, managing client relationships, overseeing operations with Monkeymedia/EZCater, and preparing forecasts. The role requires 3+ years in catering sales and strong CRM/MS Office skills.

Qualifications

• Minimum of 3 years of catering sales or event planning experience.
• Strong understanding of catering sales processes and best practices.
• Excellent communication, interpersonal and leadership skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Experience with Monkey MSI and ezCater platforms.

Responsibilities

• Develop and implement sales strategies to drive catering revenue.
• Monitor sales trends and identify opportunities for new business development.
• Establish sales targets and goals with the Area Manager.
• Analyze sales data and performance metrics to track progress.
• Assist in negotiations of large or complex catering contracts.
• Build and maintain strong client relationships and book of business.
• Oversee catering system operations for your territory (Monkeymedia Software/ ezCater)
• Manage store loads and oversee off-premise events in your territory.
• Assign catering lead drivers and set expectations for daily/weekly/monthly tasks.
• Generate new qualified leads and communicate with Call Center.
• Assist with Order/ Quote entry and mark new clients with revenue source.
• Follow up with key clients post order for feedback and appreciation.

Skills

Sales Management

Customer Relationship Management

Sales Strategy

Operational Efficiency

Time Management

Communication & Presentation

Problem-solving & Decision-making

Tools

CRM systems

Microsoft Office Suite

Monkey MSI

ezCater Platform

Job description

Role Responsibilities & Position Outline

The Catering Sales Coordinator is responsible for driving catering sales revenue and ensuring exceptional customer service. This role focuses on strategic sales execution and operational efficiency within the catering sales department. The Catering Sales Coordinator will work closely with the Area Manager to provide leadership and direction for stores in relation to Catering or Local Marketing initiatives. The goal of this role is to achieve sales targets and contribute to the growth of the catering channel.

Essential Duties & Responsibilities

Sales & Business Development

• Develop and implement sales strategies to drive catering revenue.
• Monitor sales trends and identify opportunities for new business development.
• Work with the Area Manager to establish sales targets and goals.
• Analyze sales data and performance metrics to track progress and identify areas for improvement.
• Assist in negotiations of large or complex catering contracts.
• Build and maintain strong client relationships and book of business.

Operational Oversight

• Oversee catering system operations for your territory (Monkeymedia Software/ ezCater)
• Monitor store loads
• Oversee off-premise event catering in your territory
• Assignments for catering lead drivers within your territory (Set expectations on daily, weekly & monthly basis for chip drops and deliveries)
• Generate new qualified leads
• Direct line of communication with the Call Center (Catering Coordinators)
• Assistance with Order/ Quote entry
• Marking new Clients with your "Revenue Source"

Customer Service & Relationship Management

• Follow-up with key clients post order to receive valuable feedback on products and services
• Send Thank You cards/ notes (including gift cards for large orders example: $1000+)
• Leverage opportunities for new business via networking and brand awareness
• Build relationships within each stores area to be the point of contact for larger events and legacy clients
• Sharing & celebrating results
• Shout-outs! Praise the Operators, GM's & team when they do something great
• Utilizing Slack & email for communication
• Quantifying your value
• Demonstrate expertise
• Communicate effectively
• Perform sales calls (cold calling) to set-up test order or meeting with potential new business
• Well-rounded in email communication with our team and our clients
• Always come across professional, proper punctuation and content

Reporting & Administration

• Prepare regular sales reports and forecasts
• Maintain accurate records of sales activities and customer information.
• Monitor and manage the catering sales budgets.

Education & Experience

• Minimum of 3 years of experience in catering sales or event planning.
• Strong understanding of catering sales processes and best practices.
• Excellent communication, interpersonal and leadership skills.
• Proficiency in CRM systems and Microsoft Office Suite.
• Experience with Monkey MSI, and ezCater Catering Platforms.

Key Skills

• Sales Management
• Customer Relationship Management
• Sales Strategy and Execution
• Operational Efficiency
• Time Management and Self-Motivation
• Communication and Presentation Skills
• Problem-solving and Decision-Making