Catering Order & Marketing Coordinator

Five Guys; Madison (NJ); On-site; USD 22,000 - 34,000; Part time

Job summary

Five Guys is seeking a detail-oriented Catering Order & Marketing Coordinator to oversee all catering order management and drive marketing efforts for our catering program. This role blends customer service, operations coordination, and marketing execution to help grow and streamline our catering business.

You will serve as the primary contact for catering inquiries, manage orders from multiple channels, coordinate with kitchen teams, and develop targeted campaigns and promotional materials to

Qualifications

• Experience required for the role.

Responsibilities

• Catering Order Management: Serve as the primary contact for all catering inquiries; Manage orders via phone, email, website, and delivery platforms; Confirm order details, pricing, delivery logistics, and special requests; Coordinate with kitchen/operations teams to ensure accurate preparation and on-time delivery; Maintain an organized pipeline of upcoming orders and follow-ups; Oversee catering invoices, deposits, changes, and cancellations; Ensure exceptional customer communication throughout the process.
• Catering Marketing: Create and execute marketing campaigns specifically aimed at promoting catering services; Manage catering content across social media, newsletters, website, and digital ads; Develop promotional materials, seasonal offerings, and sales collateral; Help maintain and update the catering menu, photos, and product descriptions; Build and manage relationships with corporate clients, event planners, schools, and community partners; Monitor performance of marketing initiatives and provide monthly reports.

Job description

About the Role

We're looking for a detail-oriented and proactive Catering Order & Marketing Coordinator to oversee all aspects of catering order management and drive marketing efforts specifically for our catering business. This role blends customer service, operations coordination, and marketing execution to help grow and streamline our catering program.

Key Responsibilities

Catering Order Management

• Serve as the primary point of contact for all catering inquiries.
• Manage incoming catering orders via phone, email, website, and delivery platforms.
• Confirm order details, pricing, delivery logistics, and special requests.
• Coordinate with kitchen/operations teams to ensure accurate preparation and on-time delivery.
• Maintain an organized pipeline of upcoming orders and follow-ups.
• Oversee catering invoices, deposits, changes, and cancellations.
• Ensure exceptional customer communication throughout the process.

Catering Marketing

• Create and execute marketing campaigns specifically aimed at promoting catering services.
• Manage catering content across social media, newsletters, website, and digital ads.
• Develop promotional materials, seasonal offerings, and sales collateral.
• Help maintain and update the catering menu, photos, and product descriptions.
• Build and manage relationships with corporate clients, event planners, schools, and community partners.
• Monitor performance of marketing initiatives and provide monthly reports.

Experience

Required

Employment

Part-time

Salary

$16 – $25 hourly

About Five Guys

Five Guys opened their doors in 1986 as a small, carry-out burger joint in Arlington, Virginia. Now, nearly 40 years later, we operate more than 1,900 restaurants worldwide – all driven by an obsessive focus on quality and consistency.. . A really good hamburger is one of life’s simplest pleasures. Five Guys founder Jerry Murrell took that simplicity to heart. Like his mother always told him, “If you can give a good haircut or if you can serve a good drink at a bar or if you can serve a good hamburger, you can always make money in America.”