Crew Member

Dunkin' Donuts; City of Niagara Falls (NY); On-site; USD 17,000 - 22,000; Full time

Job summary

Dunkin' Donuts in New York is seeking Crew Members to deliver guest experiences by preparing products according to standards and serving with enthusiasm in a clean environment. You will be part of a team that meets guests’ needs and gives them a reason to come back.

As a team member you will communicate with colleagues, handle cash, operate equipment, and learn brand standards. The role emphasizes guest satisfaction, accuracy, and a positive, fast-paced work style.

Qualifications

• Must be able to fluently speak/read English.
• Capable of counting money and making change.
• Able to operate restaurant equipment (e.g., POS, mixers) within safety guidelines.

Responsibilities

• Communicate appropriately with team members, treating others fairly and with respect.
• Report concerns about completing any job assignment to the store manager.
• Respond positively to feedback and direction given.
• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.
• Hold guests as the highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.
• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and franchisee policies.

Skills

Fluent English

Cash handling

Restaurant equipment operation

Guest focus

Passion for results

Fast-paced experience

Job description

Job Summary

Crew Members are responsible for delivering great guest experiences. They prepare products according to operational and quality standards, and serve them with enthusiasm in a clean environment. They work as part of a team to meet our Guests’ needs and give them a reason to come back.

Responsibilities

Team Environment

• Communicate appropriately with team members, treating others fairly and with respect.
• Communicate any concern relative to completing any job assignment to the store manager.
• Respond positively to feedback and direction given.
• Hold themselves accountable for their responsibilities on their shift.
• Adhere to schedule and arrive ready to work on time.

Operations Excellence for Guest Satisfaction

• Hold guests as the highest priority and ensure each guest is highly satisfied with his/her experience.
• Respond to specific guest needs and resolve problems with a sense of urgency.
• Adhere to Brand standards and systems, delivering quality food and beverage to each guest.
• Maintain a clean and neat workstation; complete thorough cleaning of guest areas as directed.
• Complete all required training and support the training of other team members.
• Effectively execute restaurant standards and marketing initiatives.
• Prepare all products following appropriate recipes and procedures.
• Follow all procedures related to cash, cleanliness, food safety, and restaurant safety and security.
• Comply with all restaurant, Brand, and franchisee policies.

Qualifications

Skills

• Must be able to fluently speak/read English
• Capable of counting money and making change
• Able to operate restaurant equipment (minimum age requirements may apply) Required Competencies

Required Competencies

• Guest Focus – anticipate and understand guests’ needs and exceed their expectations.
• Passion for Results – set compelling targets and deliver on commitments.

• Fast-Paced Experience