Crew & Contract Support Specialist

NetJets; Columbus (OH); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Time Off

Parental Leave

401(k) plan with company match

Job summary

NetJets Aviation, Inc. in Columbus, OH seeks a Crew and Contract Support Generalist to serve as a single point of contact for bargaining group inquiries, handling non-mission-critical issues and contract clarification while building relationships with employees.

You will support onboarding, milestones, service levels, and collaborate with Labor and Employee Relations, traveling quarterly to remote locations to strengthen partnerships and ensure exceptional employee experiences from probation

Qualifications

• Assist onboarding with forms, IT requests, and closure when employment ends.
• Track milestones and maintain service levels.
• Handle non-critical inquiries per procedures and policies.
• Support Labor and Employee Relations with direct communication when needed.
• Travel quarterly to remote sites to strengthen partner relationships.
• Other duties as assigned.

Responsibilities

• Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate acknowledgement and closure when the employees career comes to its end.
• Recognize important milestones through o ut each employee's career.
• Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
• Provide support to Labor and Employee Relations functions where direct communication with the employee is needed, such as well-checks.
• Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations.
• Other duties, as assigned.

Skills

Customer service

Communication

Organization

Teamwork

Confidentiality

Judgment

Multitasking

Labor law knowledge

Education

Associate's in Human Resources or Business

Tools

CrewAvail

IntelliJet II

Job description

NetJets Aviation, Inc. in Columbus, OH seeks a Crew and Contract Support Generalist to serve as a single point of contact for bargaining group inquiries, handling non-mission-critical issues and contract clarification while building relationships with employees.

You will support onboarding, milestones, service levels, and collaborate with Labor and Employee Relations, traveling quarterly to remote locations to strengthen partnerships and ensure exceptional employee experiences from probation