Crew and Contract Support Generalist (NJUS)

QS Security Services, LLC

Columbus, Northern (OH, KY)

Hybrid

USD 60,000 - 85,000

Full time

5 days ago

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Benefits offered by this job

Medical, Dental, Vision

Paid Time Off

401(k) with matching

Parental Leave

Job summary

NetJets Aviation, Inc. is seeking a Crew and Contract Support Generalist in Columbus, OH to serve as single point of contact for bargaining group inquiries and contract clarification.

The role emphasizes onboarding, lifecycle event support, and building internal networks across remote locations to deliver high-quality service to employees. The position requires an Associate's in HR or Business and 4–6 years of related experience, plus PHR or SPHR certification.

Qualifications

Associate's in Human Resources or Business is required or preferred.
PHR or SPHR certification is advantageous.
4-6 years of experience in a similar HR/contract support role.

Responsibilities

Onboard employees and manage forms, IT requests, and lifecycle events.
Develop trust with bargaining group employees and maintain relationships at remote locations.
Handle non-critical tasks and resolve inquiries per SBAs and policies.
Support Labor and Employee Relations with direct employee communications.
Travel quarterly to Service Hubs to build partner relationships.

Skills

Excellent communication

Strong organizational skills

Minimal supervision

Team collaboration

MS Office / CrewAvail / IntelliJet II

Education

Associate's in HR or Business

PHR or SPHR

Tools

CrewAvail

IntelliJet II

Microsoft Office

Job description

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Title: Crew and Contract Support Generalist (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Legal

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Crew and Contract Support Generalist functions as a single point of contact for bargaining group inquiries regarding topics which are not mission critical or essential to current day operations, including contract clarification. Each Generalist is assigned a subset of bargaining employees and responsible for developing trust and strong personal relationships to ensure positive employment experiences from probation to resignation. The role must also develop an extensive internal network, particularly at remote locations, in order to leverage those resources to provide the highest level of service to each employee.

Tasks and Responsibilities

Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate achnowledgement and closure when the employees career comes to its end.
Recognize important milestones throughoout each employee's career.
Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
Provide support to Labor and Employee Relations functions where direct communicaiton with the employee is needed, such as well-checks.
Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations.
Other duties, as assigned.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Associate's in Human Resources or Business

Certifications and Licenses

PHR or SPHR

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

Ability to work with minimal supervision
Demonstrate good judgment and be proactively resourceful.
Strong organizational skills.
Ability to work in a fast paced environment.
Excellent verbal and written communication skills with the ability to understand and communicate complex material.
Ability to work collaboratively with other departments and within team based work environment
Capable of maintaining corporate and job-related confidential information.
Proactively understand functional areas and how they interact/overlap with other areas
Strong PC skills including but not limited to: Microsoft Office products and Company specific computer systems such as CrewAvail and IntelliJet II
Ability to obtain working knowledge of Federal, State and Local employment and Labor laws and regulations as well as one or more of the collective bargaining agreements at NetJets
Ability to drive compliance with company / employment contractual policies and procedures as well as identify areas that may require refinement.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include: