Crew and Contract Support Generalist (NJUS)

NetJets; Columbus (OH); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental, and Vision

Paid Time Off

Parental Leave

401(k) plan with company match

Job summary

NetJets Aviation, Inc. in Columbus, OH seeks a Crew and Contract Support Generalist to serve as a single point of contact for bargaining group inquiries, handling non-mission-critical issues and contract clarification while building relationships with employees.

You will support onboarding, milestones, service levels, and collaborate with Labor and Employee Relations, traveling quarterly to remote locations to strengthen partnerships and ensure exceptional employee experiences from probation

Qualifications

• Assist onboarding with forms, IT requests, and closure when employment ends.
• Track milestones and maintain service levels.
• Handle non-critical inquiries per procedures and policies.
• Support Labor and Employee Relations with direct communication when needed.
• Travel quarterly to remote sites to strengthen partner relationships.
• Other duties as assigned.

Responsibilities

• Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate acknowledgement and closure when the employees career comes to its end.
• Recognize important milestones through o ut each employee's career.
• Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
• Provide support to Labor and Employee Relations functions where direct communication with the employee is needed, such as well-checks.
• Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations.
• Other duties, as assigned.

Skills

Customer service

Communication

Organization

Teamwork

Confidentiality

Judgment

Multitasking

Labor law knowledge

Education

Associate's in Human Resources or Business

Tools

CrewAvail

IntelliJet II

Job description

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Title: Crew and Contract Support Generalist (NJUS)

Company: NetJets Aviation, Inc.

Area of Interest: Legal

Location: Columbus, OH, US, 43219

Join the NetJets Team

NetJets, the global private aviation leader for more than 60 years, provides the pinnacle of private travel, defined by a signature commitment to unwavering safety, personalized service, and reliable global access. Discover why NetJets is the ultimate career destination, offering exceptional benefits and growth opportunities.

Purpose of Position

The Crew and Contract Support Generalist functions as a single point of contact for bargaining group inquiries regarding topics which are not mission critical or essential to current day operations, including contract clarification. Each Generalist is assigned a subset of bargaining employees and responsible for developing trust and strong personal relationships to ensure positive employment experiences from probation to resignation. The role must also develop an extensive internal network, particularly at remote locations, in order to leverage those resources to provide the highest level of service to each employee.

Tasks and Responsibilities

• Aid employees in the onboarding process through training, forms management, IT requests, etc., and provide appropriate achnowledgement and closure when the employees career comes to its end.
• Recognize important milestones throughoout each employee's career.
• Complete non-critical operational tasks and provide timely resolutions to all inquiries according to established service level agreements, collective bargaining agreements, federal regulations, and internal policy manuals.
• Provide support to Labor and Employee Relations functions where direct communicaiton with the employee is needed, such as well-checks.
• Quarterly travel to Service Hubs and other remote locations to meet and further build relationships with business partners, and interact with and assist bargaining employees who are traveling through those locations.
• Other duties, as assigned.

Note:

It is not possible to list all required job duties on this form. There may be other important duties assigned, depending on the position. For a list of essential job functions, please refer to the essential functions document for this job.

Education

Associate's in Human Resources or Business

Certifications and Licenses

PHR or SPHR

Years of Experience

4-6 years of experience

Core Competencies

Service-Oriented

Strives For Positive Results

Knowledge, Skills, Abilities and Other (KSAOs)

• Ability to work with minimal supervision
• Demonstrate good judgment and be proactively resourceful.
• Strong organizational skills.
• Ability to work in a fast paced environment.
• Excellent verbal and written communication skills with the ability to understand and communicate complex material.
• Ability to work collaboratively with other departments and within team based work environment
• Capable of maintaining corporate and job-related confidential information.
• Proactively understand functional areas and how they interact/overlap with other areas
• Strong PC skills including but not limited to: Microsoft Office products and Company specific computer systems such as CrewAvail and IntelliJet II
• Ability to obtain working knowledge of Federal, State and Local employment and Labor laws and regulations as well as one or more of the collective bargaining agreements at NetJets
• Ability to drive compliance with company / employment contractual policies and procedures as well as identify areas that may require refinement.

How NetJets Supports You

NetJets is proud to provide a variety of attractive benefits to our employees, including many at no cost. Employees have access to no cost options including Medical, Dental, and Vision benefits, with access to robust networks of nationwide providers. NetJets offers benefits so you can LIVEWELL—a comprehensive package to support your Mind, Body, and Life.

Our comprehensive suite of benefits include:

• Medical, Dental, and Vision
• Employee Assistance Program
• Flexible Spending Accounts
• Health Savings Account with annual employer contribution
• Wellness Programs & Discounts
• Paid Time Off
• Parental Leave of Absence
• Life and Accident Insurance
• Voluntary benefits (financial protection plans)
• 401(k) plan, with 67% of every dollar you contribute matched by NetJets