Crew Chief Water and Fire Restoration

Servpro Industries, Inc.; Worcester (MA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Free uniforms

Health insurance

Paid time off

Training & development

Competitive compensation

Superior benefits

Career progression

Professional development

Job summary

Servpro Industries, Inc. is seeking a Restoration Supervisor/Crew Chief for the SERVPRO of South Worcester. This position is responsible for coordinating and performing work activities on restoration projects, ensuring quality control and effective customer communication.

The ideal candidate will have at least 1 year of experience in cleaning, restoration, or construction, alongside necessary physical capabilities. A valid driver's license is required and IICRC certification is preferred.

Benefits include competitive compensation, health insurance, and opportunities for professional development.

Qualifications

• Valid driver's license required.
• At least 1 year experience in cleaning, restoration, or construction.
• IICRC certification is a plus.

Responsibilities

• Coordinate and perform production processes.
• Manage the customer and client experience.
• Supervise restoration technicians' activities.
• Document job files accurately.
• Manage labor and consumable usage on projects.
• Communicate progress with project managers.

Skills

Ability to lift 50 pounds regularly

Climbing ladders

Working at ceiling heights

Working in tight spaces

Repetitive lifting and carrying

Working with cleaning agents

Education

High school diploma/GED (preferred)

Job description

Benefits

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

Position Overview

SERVPRO of South Worcester is hiring a Restoration Supervisor/Crew Chief. As the front-line representative of the SERVPRO brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help commitment to customers and clients. This role coordinates, monitors, and performs work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver's license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills / Physical Demands / Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents