Crew Chief Water and Fire Restoration

Servpro of Worcester; Worcester (MA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Dental insurance

Health insurance

Paid time off

Training & development

Competitive compensation

Career progression

Professional development

Job summary

Servpro of Worcester is hiring a Restoration Supervisor/Crew Chief to lead restoration projects and ensure customer satisfaction in Worcester, Massachusetts. The ideal candidate will coordinate work activities, supervise technicians, and uphold quality control standards. A valid driver's license and at least one year of experience in cleaning, restoration, or construction are required. Benefits include health insurance, paid time off, and professional development opportunities.

Qualifications

• Valid driver's license required.
• IICRC certification is a plus, but not required.
• At least 1 year of experience in related fields.

Responsibilities

• Coordinate and perform production processes as scheduled.
• Manage customer experience and satisfaction.
• Document detailed job files for services provided.

Skills

Ability to lift a minimum of 50 pounds

Experience in cleaning, restoration, or construction

Effective communication skills

Education

High school diploma/GED (preferred)

Job description

Benefits

• Dental insurance
• Free uniforms
• Health insurance
• Paid time off
• Training & development
• Competitive compensation
• Superior benefits
• Career progression
• Professional development

SERVPRO of South Worcester is hiring a Restoration Supervisor/Crew Chief!

As the front-line representative of the SERVPRO brand, the Restoration Supervisor/Crew Chief demonstrates the company’s Here to Help commitment to customers and clients. This is done by coordinating, monitoring, and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience.

Key Responsibilities

• Coordinate and perform production processes as scheduled and ensure quality control
• Manage the customer and client experience and overall customer satisfaction tracked with online reviews
• Communicate clear expectations to restoration technicians and supervise their activities
• Document a detailed and accurate job file to support the services provided
• Manage labor and consumable item usage on assigned projects
• Communicate with restoration project manager and office staff on project progress and issues

Additional Responsibilities

• Communicate and follow all OSHA guidelines for job safety
• Manage assets by protecting and using equipment and materials properly
• Coach and train restoration technicians

Position Requirements

• Valid driver’s license
• High school diploma/GED (preferred)
• At least 1 year of experience in cleaning, restoration, or construction
• IICRC certification a plus, not required

Skills/Physical Demands/Competencies

• Ability to lift a minimum of 50 pounds regularly, occasionally up to 100 pounds with assistance
• Ability to climb ladders, work at ceiling heights, work in tight spaces (i.e. crawl spaces, attics)
• Ability to repetitively push/pull/lift/carry objects
• Ability to work with/around cleaning agents