Crestron AV Technician: NYC Field Service

TEKsystems; Newark (NJ); On-site; USD 55,000 - 76,000; Full time

Benefits offered by this job

Medical, Dental & Vision

401(k) Plan

Life Insurance

Disability benefits

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking an AV Service Technician to support corporate venues across New York City, primarily in NYC with on-site work from Newark, NJ. This full-time field role focuses on service, troubleshooting, system checks, software modifications, and control-system support rather than full-scale integration.

The ideal candidate has strong Crestron experience and can modify Crestron programs, troubleshoot control processors, and support executive boardrooms, conference centers, and broadcast

Qualifications

• 3+ years of AV field service experience with an AV integration company.
• Strong hands-on troubleshooting in live corporate environments.
• Strong Crestron experience and ability to modify Crestron programs.

Responsibilities

• Respond to AV service tickets across corporate enterprise environments.
• Perform hands-on troubleshooting of AV systems, including control interfaces, audio issues, video routing, and connectivity problems.
• Download, review, modify, test, and upload Crestron programming changes.
• Utilize Crestron Toolbox for diagnostics, firmware updates, device discovery, and system management.
• Troubleshoot Crestron control processors, touch panels, DM, and NVX environments.
• Diagnose AV-related network issues such as IP conflicts, connectivity problems, and basic switch concerns.
• Navigate DSP platforms to review configurations, identify faults, and support audio system diagnostics. Biamp Tesira experience is highly preferred.
• Support AV technologies including: Crestron (DM, NVX, control processors, touch panels); Biamp Tesira DSP; Extron and AMX control platforms; Microsoft Teams Rooms, Zoom Rooms, and Cisco endpoints; AV-over-IP platforms including NVX and SDVoE; Displays, projectors, video walls, and switching systems; Broadcast and production technologies including cameras, switchers, streaming platforms, and media distribution systems.
• Collaborate with IT teams when network-related issues occur.
• Document service activities clearly and professionally.

Skills

Crestron experience

Crestron programming modifications

Crestron Toolbox usage

Diagnostics & troubleshooting

Broadcast/live production experience

Boardroom/conference center support

Tools

Crestron Toolbox

Biamp Tesira

Extron

AMX

Teams Rooms

Zoom Rooms

Cisco endpoints

Job description

TEKsystems is seeking an AV Service Technician to support corporate venues across New York City, primarily in NYC with on-site work from Newark, NJ. This full-time field role focuses on service, troubleshooting, system checks, software modifications, and control-system support rather than full-scale integration.

The ideal candidate has strong Crestron experience and can modify Crestron programs, troubleshoot control processors, and support executive boardrooms, conference centers, and broadcast