Service Technician - Audio Visual

TRITECH Communications Inc.; Boston (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

TRITECH Communications Inc. is seeking an Audio Visual Break-Fix Technician to provide on-site service and troubleshooting for professionally integrated AV systems, including control processors, DSPs, conferencing systems, projectors, video walls, and display equipment.

You will travel to customer sites, coordinate with the New York HQ Service team, document issues and resolutions, and maintain relationships with manufacturers and project managers for RMAs and project changes.

Qualifications

• Experience troubleshooting and servicing professionally integrated AV systems.
• Strong communication and customer service skills.
• CTS and DMCE certifications are a plus.
• Valid driver's license or state ID.
• Experience with service ticketing systems.

Responsibilities

• Travel to customer locations to troubleshoot and repair AV equipment.
• Coordinate scheduling with Service Coordination team.
• Enter job notes and closeout information in systems.
• Maintain relationships with manufacturers and project managers for RMAs and updates.
• Serve as escalation point for unresolved issues.
• Transport equipment to and from job sites.

Skills

AV networking

Control systems

DSP processing

Customer service

CTS certification

DMCE certification

Driver's license

Ticketing systems

Tools

Netgear switches

Cisco switches

Luxul switches

Crestron devices

AMX devices

Extron devices

ConnectWise

Zendesk

ServiceNow

Salesforce

Job description

We invite you to discover the excitement, diversity, rewards and excellence of a career at TRITECH Communications. With $100 million in annual revenues and 350+ employees, TRITECH is one of the nation’s leading technology system integrators serving clients in corporate, education, healthcare and government industries. Our OneSource business model provides clients with a single source for the design, installation and maintenance of large / complex Audio Visual, Communications, PoE Lighting and Electronic Security Systems. Our corporate headquarters is located in Garden City, NY and the company operates four regional operations centers in New York City, Boston, Miami and Washington DC.

The Audio Visual Break-Fix Technician will report to the Service Operations Manager. AV Technicians are responsible for providing onsite service support to TRITECH customers. Candidates must have experience troubleshooting and servicing commercially integrated professional audio visual systems (control processors, digital signal processers, audio/video tele-conferencing systems, video displays, video walls, professional projectors, roll down screens, wired/wireless microphones, network switches and extender/receiver pairs).

Primary Responsibilities

• Travel to customer locations to troubleshoot issues, repair equipment, and provide next step resolutions for all audio-visual equipment.
• Coordinate scheduling with Service Coordination team based out of New York HQ.
• Enter job time entries, job and resolution notes, closeout information, and in-depth reports to manufacturers, service administrators, and customers.
• Contact and maintain relationships with manufacturers, programmers and project managers for RMAs, program changes and project information.
• Serve as escalation point for previously diagnosed but unresolved issues.
• Transport and deliver audiovisual equipment and packages from TRITECH warehouse to various job sites and vice versa

Qualifications and Knowledge

• AV Networking - Experience with configuring audio visual network switches such as Netgear, Cisco & Luxul.
• Control Systems - Experience with debugging audio visual control systems such as Crestron, AMX & Extron.
• D.S.P. - Experience with making changes to audio files on Digital Signal Processors such as Biamp, QSC & Symetrix.
• Must possess excellent customer service skills and strong communication skills
• AVIXA CTS certification and Crestron DMCE certification is a plus
• Must possess a valid driver’s license and/or valid state identification
• Knowledge using a service ticketing system such as ConnectWise, ZenDesk, ServiceNow, Salesforce.

Qualified candidates should be able to walk about a service site freely. They may need to climb ladders/step ladders from time to time and lift equipment up to 50lbs.

TRITECH is an EQUAL OPPORTUNITY EMPLOYER