Credit Solutions Associate I — Collections & Member Support

Sacfcu; San Antonio (FL); On-site; USD 42,000 - 52,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Life Insurance

Flexible Spending Account

Competitive Salary

Paid Time Off

Snack/Drink Room

Employee Discounts

Job summary

San Antonio Citizens Federal Credit Union is hiring a Full-Time Credit Solutions (Collections) Associate I in San Antonio. You will handle consumer loan collections, manage delinquency, and ensure regulatory compliance while building strong member relationships through effective payment arrangements.

The position emphasizes documentation, teamwork, and attention to detail as you support members in resolving past-due accounts in a community-focused environment.

Qualifications

• Basic understanding of loan products and delinquency processes.
• General knowledge of collections practices and member account management.
• Familiarity with applicable regulations, including FDCPA (training provided).
• Strong verbal communication skills for sensitive conversations.
• Active listening to understand member situations and respond appropriately.
• Build rapport with a member-focused approach.
• Strong attention to detail for documentation and updates.
• Organizational skills to manage multiple accounts and deadlines.
• Basic problem-solving to identify next steps within guidelines.
• Ability to work under general supervision following established procedures.
• Comfort in a fast-paced environment with daily call expectations.
• Ability to handle stress professionally.
• Basic computer skills including MS Office and navigating multiple systems.

Responsibilities

• Handle consumer loan collections and delinquency management onsite.
• Engage with members to resolve past due accounts and arrange payments.
• Document all activities and follow up on payment arrangements.
• Collaborate with the team to manage accounts timely and accurately while ensuring FDCPA compliance.

Skills

Loan products

Delinquency

Collections practices

Account management

FDCPA familiarity

Verbal communication

Active listening

Rapport building

Attention to detail

Organizational skills

Problem-solving

MS Office

CRM systems

Tools

CRM systems

Microsoft Office

Job description

San Antonio Citizens Federal Credit Union is hiring a Full-Time Credit Solutions (Collections) Associate I in San Antonio. You will handle consumer loan collections, manage delinquency, and ensure regulatory compliance while building strong member relationships through effective payment arrangements.

The position emphasizes documentation, teamwork, and attention to detail as you support members in resolving past-due accounts in a community-focused environment.