Credit Solutions Advisor: Delinquency & Loss Mitigation Pro

Automatic Data Processing, Inc.; San Antonio (TX); On-site; USD 42,000 - 65,000; Full time

Job summary

Soarion Credit Union in San Antonio is seeking a Credit Solutions Advisor to help members resolve delinquent loans and accounts, identify payment solutions, and guide loss mitigation strategies while upholding compliance and outstanding member service.

You will perform account research, skip tracing, process payments, and collaborate with internal teams to resolve issues, provide clear communication, and support the credit union's financial health.

Qualifications

• High School Diploma or GED required.
• 1-3 years of collections, loan servicing, financial services, or related experience.
• Strong customer service, communication, and problem‑solving skills.
• Ability to manage multiple priorities while maintaining attention to detail.
• Working knowledge of Microsoft Office applications and general computer systems.
• Ability to interpret policies, procedures, and applicable collection regulations.
• Self‑motivated with the ability to work independently and collaboratively within a team environment.
• Commitment to providing exceptional member service.

Responsibilities

• Contact members regarding delinquent loans, credit cards, mortgages, and negative share accounts.
• Work with members to establish payment arrangements and account resolution plans.
• Research and resolve delinquent account issues while maintaining a positive member experience.
• Perform skip tracing activities to locate members and obtain updated information.
• Recommend loss mitigation solutions to reduce delinquency and minimize losses.
• Process payments and maintain accurate account documentation.
• Assist with bankruptcy, legal, and recovery‑related activities.
• Review accounts and recommend appropriate actions, including extensions, modifications, or charge‑offs.
• Ensure collection activities comply with all applicable regulations and Credit Union policies.
• Collaborate with internal departments to resolve member concerns and account issues.
• Monitor account performance and follow up on outstanding commitments.
• Maintain confidentiality and safeguard member information.
• Identify opportunities to improve processes and member service.
• Provide exceptional service while balancing member needs and Credit Union objectives.
• Support the overall financial health of the Credit Union through effective account management.

Skills

Collections

Customer service

Communication

Problem solving

Attention to detail

Multitasking

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Soarion Credit Union in San Antonio is seeking a Credit Solutions Advisor to help members resolve delinquent loans and accounts, identify payment solutions, and guide loss mitigation strategies while upholding compliance and outstanding member service.

You will perform account research, skip tracing, process payments, and collaborate with internal teams to resolve issues, provide clear communication, and support the credit union's financial health.