Asset Recovery - Member Solutions Representative I (Collector)

American Heritage Federal Credit Union; Philadelphia (Philadelphia County); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Paid time off

Health benefits

401(k) with company match

Growth opportunities

Job summary

American Heritage Federal Credit Union is seeking a Member Solutions Representative (Collector) to manage delinquent loan accounts and coordinate follow-up with members. The role involves contacting members by phone and mail, applying payments, and coordinating with recovery partners to secure collateral.

The position requires 1–3 years in collections, strong communication, and proficiency with MS Office. Spanish is a plus; evening and Saturday hours may be required to support members.

Qualifications

• Minimum of 1–3 years in a collection environment, preferably within a financial institution.
• Flexible to work evenings and Saturdays.
• Excellent communication, problem solving and interpersonal skills.
• Proficient in Microsoft Office (Word, Excel, etc.).
• Knowledge of Akcelerant Collection Software is a plus.
• Spanish speaking is a plus.

Responsibilities

• Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
• Contact delinquent members by telephone and mail to determine reasons for delinquency and assist in bringing accounts current.
• Notify co-signers regarding delinquent accounts.
• Log activity on accounts through delinquent loan recovery system.
• Apply loan payments to delinquent loans.

Skills

Communication

Problem solving

Interpersonal skills

MS Office

Spanish (plus)

Flexible hours

Tools

Microsoft Word

Microsoft Excel

Akcelerant Collection Software

Job description

American Heritage Credit Union, a $5 billion credit union, has an immediate opening for a Member Solutions Representative (Collector). This position is responsible for the control of delinquent loan accounts and pending late payment reminders. Makes follow-up telephone calls on delinquent loan accounts and maintains accurate records on delinquent loan accounts.

Responsibilities Include:

• Follow up on delinquent, high-balance, and credit balance accounts by phone and/or letter.
• Contact delinquent members by telephone and mail to determine the reasons for delinquency and assist them in developing plans to bring accounts to a current status.
• Notify co-signers regarding status of delinquent accounts.
• Update and log activity on accounts through delinquent loan recovery system.
• Apply loan payments to delinquent loans.
• Works directly with recovery companies to secure the credit union's collateral. Secures vehicle once in our possession.
• Secure credit bureau reports.
• Research payroll deductions, stops, start, and changes as they may affect the status of a loan repayment.
• Calculate and correct payments for error corrections on loan accounts.
• Skip traces on loan accounts and communicates with other institutions when they are skip tracing on members.
• Review loan applications and credit bureau reports for references and job information pertinent to the debtor.
• Prepare a detailed report of each delinquent account.
• Review loans for possible modification or extension due to a member's financial hardship.

Requirements Include:

• Minimum of 1 to 3 years' experience in a collection environment, preferably within a financial institution.
• Must be flexible and available to work evening and Saturday hours.
• Must possess excellent communication, problem solving and interpersonal skills.
• Must be proficient in the Microsoft Office package (WORD, EXCEL etc.)
• Knowledge of Akcelerant Collection Software a plus.
• Spanish speaking a plus.

Our commitment to your success is enhanced by our competitive salary commensurate with experience and an extensive benefits package including paid time off, health benefits, 401(k) with a generous company match, and future growth opportunities within the company. We work to maintain the best possible professional and environmentally friendly atmosphere for our employees.