Credit & Returns Specialist - Elevate Customer Care

ISCAR USA; Arlington (TX); On-site; USD 34,000 - 42,000; Full time

Job summary

ISCAR USA in Arlington, TX is seeking a Customer Service Representative to join our Credits & Returns team at our corporate office. You will process return and credit requests and provide product and service information by phone, fax, or email in line with SOPs.

Hours are Monday through Friday, 8:00 AM to 5:00 PM. The role emphasizes accuracy, timely communication, and collaboration with Customer Service and Logistics to resolve issues and keep customers satisfied.

Qualifications

• High school diploma or equivalent required.
• Accurate and efficient keyboarding skills.
• Basic Microsoft Office skills (Excel, Word, Outlook).
• Effective communication skills (verbal and written).
• Good reasoning and analytical skills.

Responsibilities

• Process Return and Credit Requests.
• Answer incoming phone and e-mail information requests.
• Record and file all related correspondence/info in RGA documentation folder.
• Assist in resolving short payment issues.

Skills

Effective communication

Multitasking

Teamwork

Patience

Education

High school diploma or equivalent

Tools

Microsoft Office

Job description

ISCAR USA in Arlington, TX is seeking a Customer Service Representative to join our Credits & Returns team at our corporate office. You will process return and credit requests and provide product and service information by phone, fax, or email in line with SOPs.

Hours are Monday through Friday, 8:00 AM to 5:00 PM. The role emphasizes accuracy, timely communication, and collaboration with Customer Service and Logistics to resolve issues and keep customers satisfied.