Customer Service Rep - Credit/Return

ISCAR; Arlington (TX); On-site; USD 38,000 - 52,000; Full time

Job summary

ISCAR METALS, INC. seeks a dedicated Customer Service Representative to join our Credits & Returns team at the Arlington, TX office. You will process return and credit requests, provide product information, and coordinate with internal departments to resolve issues promptly.

You will handle RGAs, trunk stock adjustments, short-shipment and defective product claims, and maintain accurate RGA records. Strong communication, multitasking, and a customer-first approach are essential to ensure smooth

Qualifications

• High school diploma or equivalent.
• Accurate and efficient keyboarding skills.
• Basic Microsoft Office skills (Excel, Word, Outlook).
• Effective communication skills (verbal and written).
• Must have strong customer service skills.
• Ability to multitask in a fast to medium-paced environment.
• Able to work independently and in a team.
• Good reasoning and analytical skills.
• Patience and courtesy in customer relations.

Responsibilities

• Process Return and Credit Requests.
• Process RGAs, trunk stock adjustments (includes bill-only), short-shipment claims.
• Order entry error claims/replacement orders, defective product claims.
• Communicate OE errors to Customer Service and Logistics Managers.
• Assist in resolving short payment issues.
• Record and file all related correspondence/info in RGA documentation folder.
• Answer incoming phone and e-mail information requests.
• Check item number, price, availability, order status and provide shipment information.
• Expedite back orders.
• Enter occasional phone order from direct account.
• Review UPS address adjustment changes and correct our system or communicate with distributors.

Skills

Keyboarding

Microsoft Office

Verbal & written communication

Customer service

Analytical skills

Multitasking

Teamwork

Patience & courtesy

Education

High school diploma or equivalent

Tools

Excel

Word

Outlook

Job description

ISCAR METALS, INC., a dynamic and innovative cutting tool company, has an opening for a Customer Service Representative to join our Credits & Returns team at our corporate office in Arlington, TX.POSITION SUMMARYProvide customer service by processing return and credit requests and providing product and service/information requested by phone/fax/e-mail. Act in accordance with company standard operating procedures, policies, and guidelines Hours are Monday through Friday from 8:00 AM to 5:00 PM.KEY RESPONSIBILITIES AND DUTIESProcess Return and Credit RequestsProcess customer RGAs, trunk stock adjustments (includes bill-only), short-shipment claimsOrder entry error claims/replacement orders, defective product claimsCommunicate OE errors to Customer Service and Logistics ManagersAssist in resolving short payment issuesObtain and record appropriate approvalsRecord and file all related correspondence/info in RGA documentation folderAnswer incoming phone and e-mail information requestsCheck item number, price, availability, order status and provide shipment informationExpedite back ordersEnter occasional phone order from direct accountMay be responsible for reviewing UPS address adjustment changes and correcting our system or corresponding w/distributor to amend their system (find root cause and correct)Perform other duties as assignedABOUT ISCAR USAISCAR is a leader in advanced metal cutting solutions, helping American manufacturers achieve greater efficiency, precision, and profitability. As part of the global ISCAR network, we combine world-class innovation with local expertise to deliver cutting tools that redefine performance on the shop floor.Our passion is helping customers do more with less — less cycle time, less waste, and less cost per part. Through continuous research and development, ISCAR offers cutting-edge indexable carbide inserts, end mills, drills and tooling systems designed to push the limits of CNC machining. Every product reflects our commitment to smart tool geometry, stronger, more wear resistant materials, and intelligent design — enabling manufacturers to run faster, cut longer, and finish precisely.Beyond the tools, ISCAR brings true partnership. Our technical teams work side-by-side with customers to optimize toolpaths, improve productivity, and reduce overall machining costs. Whether it’s aerospace, automotive, energy, or general manufacturing, our focus is on delivering measurable results — not just components, but complete machining solutions.At ISCAR, innovation isn’t just a word — it’s how we help American industry stay competitive in a fast-moving world. We’re proud to be the trusted partner behind the tools that keep production strong, efficient, and ready for the challenges of tomorrow.ISCAR promotes creative thinking and productive teamwork to achieve its business objectives within today’s competitive marketplace. Come join our team, where innovation never stops, and job satisfaction is our goal. Iscar provides a full compensation package.ISCAR is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, gender, sexual orientation, gender identity, religion, national origin, protected veteran status, disability, genetic information, or any other characteristic protected by law.High school diploma or equivalentAccurate and efficient keyboarding skillsBasic Microsoft Office skills (Excel, Word, Outlook)Effective communication skills (verbal and written)Good reasoning and analytical skillsAbility to multitask in a fast to medium-paced work environmentAbility to work well independently as well as part of a teamMust have strong customer service skillsMust have ability to work with patience and courtesy in customer relations