Credit & Returns Specialist

Etna Shared Services; Grand Rapids (MI); On-site; USD 32,000 - 42,000; Full time

Job summary

Etna Supply in Grand Rapids, MI is seeking a Credits Associate to inspect, verify, restock, and process customer-returned materials with precision. You will work with sales, customer service, warehouse teams, and the Returns Administrator to ensure credits are issued promptly while keeping inventory accurate.

Responsibilities include creating customer credits, maintaining records, utilizing RF scanners and barcode labeling, and collaborating daily to return nonstock items to vendors.

Qualifications

• High school diploma or equivalent required.
• At least 1 year experience in plumbing or waterworks preferred.
• Strong attention to detail and accuracy essential.
• Able to work in a fast-paced environment and manage multiple tasks.

Responsibilities

• Inspect, verify, restock, and process customer-returned materials.
• Create and invoice customer credits accurately and promptly.
• Maintain accurate records and help prevent inventory discrepancies.
• Use RF scanning and barcode labeling to maintain inventory accuracy.
• Collaborate with sales, customer service, and Returns Administrator to ensure timely processing.

Skills

Attention to detail

Multitasking

Communication

Fast-paced environment

Basic computer skills

Education

High school diploma or equivalent

Plumbing or waterworks experience

Tools

RF scanning

Barcode labeling

Job description

Etna Supply in Grand Rapids, MI is seeking a Credits Associate to inspect, verify, restock, and process customer-returned materials with precision. You will work with sales, customer service, warehouse teams, and the Returns Administrator to ensure credits are issued promptly while keeping inventory accurate.

Responsibilities include creating customer credits, maintaining records, utilizing RF scanners and barcode labeling, and collaborating daily to return nonstock items to vendors.