Credit Rep I – Hybrid/Remote Training | Earn Commission

Professional Credit; West Chester (Chester County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Volunteer program

Job summary

Professional Credit in the United States is hiring Credit Representatives for a fast-paced call center. You will handle inbound/outbound calls, live chat, text and email to assist consumers in negotiating payment arrangements and resolving concerns.

Training is on-site for the first two weeks in West Chester, PA, with potential to transition to hybrid or remote work after successful onboarding. Benefits include health, dental, vision, 401(k) and PTO.

Qualifications

• Customer service experience required.
• Experience with debt collection or financial services is a plus.
• Ability to navigate multiple screens and type efficiently (≥25 wpm).

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Negotiate payment agreements and resolve customer concerns.
• Help consumers understand options and get out of debt.
• Use CRM software to track interactions and outcomes.
• Communicate with consumers via text, live chat, email and phone.

Skills

Strong customer service

Inbound/outbound calls

Communication channels

Typing speed 25 wpm

Basic computer skills

Tools

CRM software

Job description

Professional Credit in the United States is hiring Credit Representatives for a fast-paced call center. You will handle inbound/outbound calls, live chat, text and email to assist consumers in negotiating payment arrangements and resolving concerns.

Training is on-site for the first two weeks in West Chester, PA, with potential to transition to hybrid or remote work after successful onboarding. Benefits include health, dental, vision, 401(k) and PTO.