CREDIT REPRESENTATIVE Lvl 1

Professional Credit; West Chester (Chester County); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k

Paid time off

Paid holidays

Volunteer program

Job summary

Professional Credit in the United States is hiring Credit Representatives for a fast-paced call center. You will handle inbound/outbound calls, live chat, text and email to assist consumers in negotiating payment arrangements and resolving concerns.

Training is on-site for the first two weeks in West Chester, PA, with potential to transition to hybrid or remote work after successful onboarding. Benefits include health, dental, vision, 401(k) and PTO.

Qualifications

• Customer service experience required.
• Experience with debt collection or financial services is a plus.
• Ability to navigate multiple screens and type efficiently (≥25 wpm).

Responsibilities

• Handle inbound and outbound calls with professionalism.
• Negotiate payment agreements and resolve customer concerns.
• Help consumers understand options and get out of debt.
• Use CRM software to track interactions and outcomes.
• Communicate with consumers via text, live chat, email and phone.

Skills

Strong customer service

Inbound/outbound calls

Communication channels

Typing speed 25 wpm

Basic computer skills

Tools

CRM software

Job description

Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.The position is full-time, 40 hours per weekRegular Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM.Training hours the first 2 weeks would be 30 hours with the shift 11:00AM-6:00P Monday- Friday.The first 45 days of employment require on-site training at our West Chester, PA office. Upon successful completion of training, the position may transition to a hybrid or fully remote work arrangement.What will you do as a Call Center Representative?Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.We will train you to take inbound and outbound calls with utmost professionalism and courtesy.Navigate cutting edge Customer Relationship Management (CRM) softwareLearn negotiation and sales techniques applicable to all industriesNegotiate payment agreements, resolve customer concerns and help consumers get out of debt.General computer skills are required with the ability to navigate multiple screens and type 25 words per minuteGood decision making skills are required.Top Reasons to Join Our Team:A stable organization offering an exciting yet challenging employment opportunity,Growth potential, both personally and professionally.Comprehensive training to set you up for success.A supportive, dynamic team environment and Company Culture.The chance to make a meaningful impact by helping people navigate tough times.Great benefits (health, dental & vision Insurance) and eligible the 1st of the month following 60 days.We offer a traditional 401k/Roth Plan with discretionary matching.Paid Time-Off and paid Holidays (after 60 days of employment)Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,Compensation begins at $17.00 per hour, depending on experience, plus commission.See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careersApply today and start making a difference with Professional!EOE/DFW