Credit Representative (Collections & Customer Care) Full-Time

Professional Credit; Springfield (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan with discretionary matching

Paid time off

Paid holidays

Volunteer/community outreach program

Job summary

Professional Credit is hiring Call Center Credit Representatives in Springfield, OR. The role is full-time, 40 hours per week, with a training period and a rotating Saturday half-day schedule. Start times vary after training, and initial hours are 8am–5pm onsite.

Expect responsibilities across calls, chat, email, and text while helping consumers navigate debt. The position offers comprehensive benefits after 60 days, including health/dental/vision insurance and a 401k/Roth plan with

Qualifications

• No degree required; full training provided.
• Strong computer literacy and ability to navigate multiple screens.
• Able to type at least 25 words per minute.
• Good decision-making and negotiation mindset.

Responsibilities

• Handle inbound and outbound calls via phone, chat, text, and email.
• Negotiate payment agreements and resolve customer concerns.
• Help consumers navigate debt and understand options.
• Learn and use CRM software to document interactions.
• Provide exceptional customer service to ensure positive resolutions.

Skills

Customer service

Typing 25 wpm

Willingness to learn

Decision making

Tools

CRM software

Job description

Professional Credit is hiring Call Center Credit Representatives in Springfield, OR. The role is full-time, 40 hours per week, with a training period and a rotating Saturday half-day schedule. Start times vary after training, and initial hours are 8am–5pm onsite.

Expect responsibilities across calls, chat, email, and text while helping consumers navigate debt. The position offers comprehensive benefits after 60 days, including health/dental/vision insurance and a 401k/Roth plan with