CREDIT REPRESENTATIVE Lvl 1

Professional Credit; Springfield (OR); On-site; USD 19,000 - 28,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401k plan with discretionary matching

Paid time off

Paid holidays

Volunteer/community outreach program

Job summary

Professional Credit is hiring Call Center Credit Representatives in Springfield, OR. The role is full-time, 40 hours per week, with a training period and a rotating Saturday half-day schedule. Start times vary after training, and initial hours are 8am–5pm onsite.

Expect responsibilities across calls, chat, email, and text while helping consumers navigate debt. The position offers comprehensive benefits after 60 days, including health/dental/vision insurance and a 401k/Roth plan with

Qualifications

• No degree required; full training provided.
• Strong computer literacy and ability to navigate multiple screens.
• Able to type at least 25 words per minute.
• Good decision-making and negotiation mindset.

Responsibilities

• Handle inbound and outbound calls via phone, chat, text, and email.
• Negotiate payment agreements and resolve customer concerns.
• Help consumers navigate debt and understand options.
• Learn and use CRM software to document interactions.
• Provide exceptional customer service to ensure positive resolutions.

Skills

Customer service

Typing 25 wpm

Willingness to learn

Decision making

Tools

CRM software

Job description

Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.The position is full-time, 40 hours per week. After training, start times vary with a ½ day Saturday rotation, once a month. During the initial training, hours are from 8am – 5pm and onsite at our Springfield, OR office.What will you do as a Call Center Credit Representative?Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.We will train you to take inbound and outbound calls with utmost professionalism and courtesy.Navigate cutting edge Customer Relationship Management (CRM) softwareLearn negotiation and sales techniques applicable to all industriesNegotiate payment agreements, resolve customer concerns and help consumers get out of debt.General computer skills are required with the ability to navigate multiple screens and type 25 words per minuteGood decision making skills are required.Top Reasons to Join Our Team:A stable organization offering an exciting yet challenging employment opportunity,Growth potential, both personally and professionally.Comprehensive training to set you up for success.A supportive, dynamic team environment and Company Culture.The chance to make a meaningful impact by helping people navigate tough times.Great benefits (health, dental & vision Insurance) and eligible the 1st of the month following 60 days.We offer a traditional 401k/Roth Plan with discretionary matching.Paid Time-Off and paid Holidays (after 60 days of employment)Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,Compensation begins at $17.00 per hour, depending on experience, plus commission.See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careersApply today and start making a difference with Professional!EOE/DFW