CREDIT REPRESENTATIVE Lvl 1

Paycom; West Chester (Chester County); On-site; USD 23,000 - 28,000; Full time

Benefits offered by this job

Health, dental & vision insurance

401k/Roth Plan with discretionary 401k

Paid Time-Off and paid Holidays

Paid Volunteer and Community Outreach

Job summary

Professional Credit in West Chester, PA is hiring Call Center Representatives to handle inbound and outbound calls, text and chat, using CRM software while delivering top-rate customer service.

The full-time role starts on-site with training, with potential for hybrid or remote work after 45 days. Compensation begins at $17 per hour with opportunities for commission.

Qualifications

• Experience in collections or debt recovery required.
• Strong customer service skills and empathy.
• Able to navigate multiple screens and type 25 wpm.

Responsibilities

• Communicate with consumers via phone, live chat, email and text.
• Take inbound and outbound calls with professionalism.
• Navigate CRM software.
• Learn negotiation and sales techniques applicable to all industries.
• Negotiate payment agreements and help consumers get out of debt.
• General computer skills and ability to navigate multiple screens.

Skills

Experience in collections

Customer service

CRM software

Typing 25 WPM

Tools

CRM software

Job description

Job Details: Job Location: MI90 Pennsylvania Home and Office - West Chester, PA 19382, Salary Range: $17.00 - $20.50 Hourly, Job Category: Customer Service, Do you possess experience in collections and a genuine passion for delivering top-notch customer service while assisting individuals in need? If this describes you, please continue reading!

Professional, the leading national accounts receivable management services provider, currently has immediate openings for Credit Representatives. We are dedicated to transforming the collections industry one call, text, and chat at a time. We offer you the necessary training for success as you help people navigate challenging times. Are you ready to make a difference in the lives of others?

At Professional, we place great importance on how our team interacts with consumers. We aim to ensure that every interaction is both positive and productive. We are in search of individuals who are eager to join our dynamic team and genuinely want to assist others. Using state-of-the-art omni-channel communication technology, you'll have the opportunity to provide exceptional customer service to consumers through text, live chat, email, and phone calls at every touch point.

The position is full-time, 40 hours per week Regular Hours: Monday-Thursday 9:00AM-6:00PM, Friday 8:00AM-5:00PM.

Training hours the first 2 weeks would be 30 hours with the shift 11:00AM-6:00P Monday- Friday.

The first 45 days of employment require on-site training at our West Chester, PA office. Upon successful completion of training, the position may transition to a hybrid or fully remote work arrangement.

What will you do as a Call Center Representative?

• Use state-of-the-art technology and communicate with Consumers via phone, live chat, email and text.
• We will train you to take inbound and outbound calls with utmost professionalism and courtesy.
• Navigate cutting edge Customer Relationship Management (CRM) software
• Learn negotiation and sales techniques applicable to all industries
• Negotiate payment agreements, resolve customer concerns and help consumers get out of debt.
• General computer skills are required with the ability to navigate multiple screens and type 25 words per minute
• Good decision making skills are required.

Top Reasons to Join Our Team:

• A stable organization offering an exciting yet challenging employment opportunity,
• Growth potential, both personally and professionally.
• Comprehensive training to set you up for success.
• A supportive, dynamic team environment and Company Culture.
• The chance to make a meaningful impact by helping people navigate tough times.
• Great benefits (health, dental & vision Insurance) and eligible the 1st of the month following 60 days.
• We offer a traditional 401k/Roth Plan with discretionary matching.
• Paid Time-Off and paid Holidays (after 60 days of employment)
• Paid Volunteer and Community Outreach Program that allows you to ‘help others’ in the community,
• Compensation begins at $17.00 per hour, depending on experience, plus commission.

See what it's like to work at Professional Credit by visiting our website at and checking out our video at: http://professionalcredit.com/index.php/careers

EOE/DFW

Qualifications: