Credit Recovery Specialist

Farmers Home Furniture; Perry (GA); On-site; USD 32,000 - 46,000; Full time

Job summary

Farmers Home Furniture is seeking a Collections Associate responsible for locating, notifying, and securing payments from customers with delinquent accounts. You will contact customers, document communications, and post payments to accounts.

Occasional travel to customer homes may be required to collect payments or assist with repossessions with store approval. The role includes preparing paperwork for legal action on severely delinquent accounts, logging activities, and supporting store

Qualifications

• High School Diploma or GED required; six months experience in payment collections or general office procedures; or any combination of training, experience and education which provides the required knowledge, skills, and abilities for this position.
• Must possess and maintain a valid State Driver’s License.

Responsibilities

• Sends text messages, mails form letters and/or late charge notices to customers to encourage payment of delinquent accounts.
• Confers with customers by text or telephone attempting to determine reason for overdue payment, reviewing terms of sales, service, or credit contract with customer in an attempt to gain payment.
• Documents all correspondence and attempted correspondence with customers concerning accounts.
• Receives payments and posts amount paid to customer’s account.
• Travels to customers’ homes as required to collect on late payments; assists with repossessions of merchandise, if necessary, upon approval of the Store Manager.
• Prepares paperwork prior to legal action to be initiated against severely late-paying customers.
• Initiates credit investigations by telephone for new credit account applicants under the direction of the Credit Manager.
• Logs details of work activities on a daily, weekly, and monthly basis.
• Maintains an acceptable sales quota as established in weekly, monthly, and annual store goals as assigned by the Store Manager.

Skills

Payment collections

Customer service

Data entry

Office procedures

CRM

Education

High School Diploma or GED

Tools

State Driver’s License

Job description

Farmers Home Furniture is seeking a Collections Associate responsible for locating, notifying, and securing payments from customers with delinquent accounts. You will contact customers, document communications, and post payments to accounts.

Occasional travel to customer homes may be required to collect payments or assist with repossessions with store approval. The role includes preparing paperwork for legal action on severely delinquent accounts, logging activities, and supporting store