Credit contorller

Fusion People; Portsmouth (NH); On-site; USD 38,000 - 45,000; Full time

Job summary

Fusion People is seeking a reliable credit control officer to join the team in Portsmouth. Location: PO1 2AL. Hours: 37h a week, Monday to Friday 8.30 to 4 pm. Salary: 15.12/h PAYE. Job type: Temp, initially until 31 May 2027.

You will ensure customers pay what they owe on time and any queries are resolved quickly. You will work in a team of 8 handling invoices for various Council services and data protection in credit control.

Qualifications

• Proven experience in credit control and collections.
• Understanding of billing and invoicing.
• Basic accounting and ability to match customer accounts.
• Good IT skills, including Microsoft Office and accounts receivable software.
• Understanding of data protection in credit control.
• Excellent people and written communication skills.
• Confident, professional phone manner.
• Strong negotiation and dispute resolution skills.
• Willingness to grow in the role and work for the team.

Responsibilities

• Ensure external customers pay on time and on terms.
• Follow up customer queries promptly with other Council teams.
• Manage your group of accounts; check aged debt reports.
• Discuss payment options with customers to collect debts.
• Enter customer billing details accurately in the system.
• Take payments over the phone.
• Produce monthly reports.

Skills

Credit control

Billing knowledge

Microsoft Office

Accounts receivable software

Data protection

Customer communication

Phone etiquette

Writing skills

Negotiation

Workload management

Tools

Accounts receivable software

Job description

We are looking for a reliable credit control officer to join the team in Portsmouth.

Location: PO1 2AL

Hours: 37h a week, Monday to Friday 8.30 to 4 pm

Salary: 15.12/h PAYE

Job type: Temp, initially until the 31st of May 2027

You will make sure customers pay the money they owe the Council on time, and to make sure any queries are sorted out quickly.

You will work in a team of 8. The invoices you deal with cover many Council services, such as licensing fees, commercial rents, school facility hire, professional fees and service charges.

About the job

• Make sure external customers pay what they owe on time and on the agreed terms
• Follow up customer queries and check they are solved as quickly as possible, working with other Council teams and customers
• Look after your own group of accounts, checking aged debt reports and phoning and writing to customers about bills that are due or overdue
• Talk with customers about payment options and suggest the best way to collect or manage a debt
• Enter customer billing details correctly on the computer system
• Take payments over the phone
• Produce monthly reports

Requirements

• Proven experience in credit control and collections, with up-to-date knowledge
• An understanding of billing and invoicing
• Basic accounting skills and the ability to check and match customer accounts
• Good IT skills, including Microsoft Office and accounts receivable software, and a keen interest in new technology
• A good understanding of how data protection applies to credit control
• Excellent people skills, and the ability to talk clearly and politely with all kinds of customers, both individuals and organisations
• A confident, professional phone manner
• Excellent writing skills for letters and emails every day
• Strong negotiation skills and the ability to handle difficult cases so the outcome is good for both the Council and the customer
• A willingness to work for the good of the team and grow in your role
• The ability to organise your own workload and deal with changing priorities

— Fusion People are committed to promoting equal opportunities to people regardless of age, gender, religion, belief, race, sexuality or disability. We operate as an employment agency and employment business. You’ll find a wide selection of vacancies on our website.