Credit Controller

M & A Doocey Civil Engineering Ltd.; Indiana (PA); On-site; USD 40,000 - 54,000; Full time

Job summary

Doocey Group in Tipton is seeking a Credit Controller to manage debt for Commercial Strategic customers, including National Grid. You will maintain senior stakeholder relationships and ensure timely collections within payment terms.

The role requires experience in commercial debt management, accuracy in data reporting and collaboration across Sales and Service teams. A rigorous, professional approach is essential.

Qualifications

• Experience within same role or similar.
• Strong understanding of UK accounting standards and practices.
• Advanced proficiency in SAGE and MS Excel.
• Excellent analytical and problem-solving skills.
• Excellent interpersonal skills with ability to build relationships.
• Ability to prioritise tasks, meet deadlines and manage multiple projects.
• Self-driven, results-oriented with a can-do attitude.
• Administration experience.
• Time management skills.
• Ability to adapt to a fast-paced environment.

Responsibilities

• Manage key strategic relationships with debt at all levels, including directors.
• Lead debt reviews with Key Accounts and support Service reviews with KPI dashboards.
• Visits to customer premises with Sales/Services.
• Handle large data requirements and provide supporting materials.
• Ensure debt collection aligns with payment terms and regulations.
• Ensure compliance and fair treatment of customers per regulatory requirements.

Skills

Accounting skills

Stakeholder management

Excel proficiency

Analytical thinking

Time management

Communication

Education

ACA/ACCA/CIMA or equivalent

GCSEs 9-4 or equivalent

Tools

SAGE Accounting

MS Excel

Job description

Job Title

Credit Controller

Salary

Our salaries are competitive and reviewed regularly to ensure they remain fair and in line with the wider industry.

Location

Tipton

Our Company

Doocey Group is a long-established, family-run utility and civil engineering contractor with over 40 years of industry experience. Built on strong Black Country values, we pride ourselves on integrity, reliability, responsiveness and a commitment to delivering high standards in everything we do.

Over the past 10 years, Doocey Group has experienced significant growth, achieved through consistently deliver high-quality work for our clients, including National Grid and South Staffordshire Water. Our success is built to deliver safely and reliably in a fast-paced and often challenging environment.

As we approach a turnover of £100m, this marks an important milestone in our journey and reflects the hard work, ambition and dedication of our teams across the business. If you are looking to join a growing organisation that values hard work, loyalty and ambition, you will feel right at home at Doocey Group.

The Role

The Credit Controller will be responsible for the debt associated with Commercial Strategic customers such as National Grid. The customer relationship with this client is paramount with a high invoice value. These key accounts are high in value and relationship managed by CRM within Service, these customers usually have a large portfolio of sites.

This role requires proven experience in managing senior stakeholders within Commercial Strategic Energy Debt. Reporting directly to the Commercial Manager, you will lead on Strategic Commercial Debt discussion to ensure collections are timely within payment terms in such a manner you are effective, and you ensure the relationships and risks are identified. Experience of a customer commercial relationship management to credit around is paramount to this role.

Responsibilities

• Manage key strategic relationships in relation to debt at all levels both internally and externally, including Managing Directors and Senior Directors.
• Lead on debt reviews with Key Accounts and support where appropriate any Service reviews, this may include preparing presentation material and Key Performance indicator dashboards that are debt related.
• Visits to customer premises with other key stakeholders across the business i.e. Sales/Services.
• Managing large multiple complex data requirements/reconciliations and providing any supporting materials
• Ensure that debt collection activity is monitored and in line with customer payment terms
• Ensure that strategic customer base remains compliant i.e. changes to procedures, standards of conduct associated to debt, ensuring we are treating our customers fairly and in line with our regulatory requirements (Vulnerability & Affordability)
• Ensure all complaints (internal & external) are investigated and resolved within agreed time scales.
• Resolve queries from internal and external customers within specified timescales through multiple communication channels.
• Working closely with commercial, where accounts have a 121 relationship to ensure all key business workstreams & processes impacting Debt (e.g., Billing/Work items) are not unduly blocking collection.
• Completing an ad-hoc duties, including reporting and analysis of data, to review trends and patterns, ensuring an action plan is implemented is required.
• Attend mandatory training courses as defined within the company training matrix, as and when required.
• Keep up to date with legislation and record ‘Continued Professional Development’ (CPD).

Technical Skills & Experience

• Experience within same role or similar.
• Strong, proven understanding of UK accounting standards and practices.
• Advanced proficiency in financial software such as; SAGE Accounting and MS Excel.
• Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Excellent interpersonal skills, with the ability to build strong relationships across teams.
• Ability to prioritise tasks, meet deadlines, and manage multiple projects simultaneously.
• Self-driven, results-oriented, with a ‘can do’ attitude without compromising safety and/or compliance.
• Ability to work collaboratively with various stakeholders, including employees, management, regulatory agencies, and the community.
• Administration experience.
• Ability to be proactive, always.
• Excellent attention to detail.
• Time management skills.
• Ability to adapt to a fast-paced environment.

Qualifications & Training

• Professional Qualifications; ACA, ACCA, CIMA, or equivalent.
• A comprehensive knowledge of Microsoft Office software, especially Microsoft Word, PowerPoint, and Excel.
• GCSE’s Grade 9-4 or equivalent.

Additional Information

Doocey Group value a diverse workforce and welcome applications form all sections of the community, regardless of any protected characteristics.

Please note that we operate with a preferred supplier list and will not accept unsolicited CVs from recruitment agencies with whom we do not have an existing agreement.

By submitting your application, you consent to Doocey Group retaining your CV, application details, and personal information for the purpose of considering you for current and future employment opportunities. Your information will be stored securely and will only be shared internally as necessary.