Administration Officer

Civic Recruitment Limited; Braintree (MA); Hybrid; USD 30,000 - 36,000; Full time

Job summary

Civic Recruitment Limited is recruiting for an Administration Officer on a 6‑month contract with a Local Authority. The role delivers Council Tax Support reviews, maintains customer records, and provides high-quality customer service through phone, email and face‑to‑face interactions.

You will use the Civica Open Revenues and DWP Searchlight systems, handle confidential information in line with GDPR, and support the Revenues and Benefits team.

Qualifications

• Previous administration experience in a busy office setting.
• Experience using Microsoft Office applications, especially Excel.
• Experience handling confidential information.
• Experience carrying out data entry and quality checks.
• Experience managing customer enquiries via telephone and email.
• Experience working within Local Government, Revenues, Benefits, or Council Tax environments.
• Knowledge of Council Tax Support administration.

Responsibilities

• Undertake full reviews of Council Tax Support applications in line with the Council's policies and procedures.
• Assess customer circumstances and identify changes affecting entitlement.
• Prioritise higher-risk, higher-value, and older cases to ensure timely review completion.
• Maintain accurate records and update customer accounts accordingly.
• Use the Civica Open Revenues system to process amendments.
• Access and utilise the DWP Searchlight system in accordance with Local Authority and departmental guidelines.
• Ensure customer income, household, and benefit details are updated correctly and efficiently.
• Perform quality checks to ensure accuracy and compliance.
• Respond to customer enquiries professionally via telephone, email, and face‑to‑face interactions.
• Explain Council Tax Support review processes and decisions clearly and sensitively.
• Provide information and guidance to customers regarding documentation and evidence requirements.
• Deliver a high standard of customer service at all times.
• Support the wider Revenues and Benefits team as required.
• Assist with administrative projects and service improvement initiatives.
• Undertake any other duties appropriate to the level of the role.

Skills

Administration

Excel

Data entry

GDPR

Communication

Teamwork

IT literacy

Education

GCSEs in English and Mathematics

NVQ Level 2/3 in Business Administration

Tools

Civica Open Revenues

DWP Searchlight

Microsoft Office

Job description

Braintree, United Kingdom | Posted on 24/07/2026

At Civic Recruitment and Limited, we know that individuals are more than just fixed expenses; they are the cornerstone of every thriving organisation. That’s why we are passionate about transforming recruitment in the public and private sectors.

In the modern job market, organisations in both public and private sectors face significant workforce challenges. Public sector entities, such as local councils and central government departments, often struggle with lengthy recruitment processes, limited access to qualified candidates, and stringent budgetary and regulatory constraints. Private sector businesses, on the other hand, encounter high turnover rates, difficulties managing a mix of permanent and temporary staff, and challenges in sourcing specialised talent for niche industries. These sector‑specific obstacles, coupled with the universal complexities of payroll management, create a pressing need for efficient workforce solutions.

Civic Recruitment Limited addresses these challenges with innovative recruitment and payroll solutions tailored for diverse organisational needs. Recognising the critical hurdles organisations face, the company leverages its expertise to streamline processes, reduce recruitment times, and alleviate administrative burdens. With an extensive database of over 1 million pre‑screened candidates, Civic Recruitment Limited is well‑positioned to cater to the specific needs of both public and private sectors.

Job Description

6 months contract with a Local Authority

Job Title: Administration Officer

Job Purpose

To provide high-quality administrative support in the delivery of Council Tax Support reviews, ensuring customer records are maintained accurately and in accordance with Braintree District Council's Council Tax Support Scheme. The post holder will undertake case reviews, update customer records using the Civica Open Revenues system, and provide excellent customer service through telephone, email, and face‑to‑face interactions.

Key Responsibilities

• Undertake full reviews of Council Tax Support applications in line with the Council's policies and procedures.
• Assess customer circumstances and identify any changes affecting entitlement.
• Prioritise higher‑risk, higher‑value, and older cases to ensure timely review completion.
• Maintain accurate records and update customer accounts accordingly.

System Administration

• Use the Civica Open Revenues system to process amendments and maintain accurate customer records.
• Access and utilise the DWP Searchlight system in accordance with Local Authority and departmental guidelines.
• Ensure customer income, household, and benefit details are updated correctly and efficiently.
• Perform quality checks to ensure accuracy and compliance.

Customer Service

• Respond to customer enquiries professionally via telephone, email, and face‑to‑face interactions.
• Explain Council Tax Support review processes and decisions clearly and sensitively.
• Provide information and guidance to customers regarding documentation and evidence requirements.
• Deliver a high standard of customer service at all times.

Compliance and Data Protection

• Handle confidential customer information in line with GDPR and Council policies.
• Maintain professionalism and confidentiality when managing customer records.
• Ensure administrative processes are completed accurately and within required timescales.

General Duties

• Support the wider Revenues and Benefits team as required.
• Assist with administrative projects and service improvement initiatives.
• Undertake any other duties appropriate to the level of the role.

Experience

• Previous administration experience in a busy office environment.
• Experience using Microsoft Office applications, particularly Excel.
• Experience handling confidential and sensitive information.
• Experience carrying out data entry and quality checking activities.
• Experiencemanaging customer enquiries via telephone and email.
• Experience working within Local Government, Revenues, Benefits, or Council Tax environments.
• Experience using the DWP Searchlight system.
• Knowledge of Council Tax Support administration.

Qualifications

• GCSEs (or equivalent) including English and Mathematics.
• Good standard of IT literacy.
• NVQ Level 2/3 in Business Administration or equivalent.
• Relevant Local Government or Revenues and Benefits training.

Skills and Competencies

• Strong administrative and organisational skills.
• Effective verbal and written communication skills.
• Ability to work methodically and accurately.
• Ability to work under pressure and meet deadlines.
• Strong customer service and interpersonal skills.
• Professional, discreet, and trustworthy.
• Understanding of GDPR and data protection principles.
• Ability to work independently and as part of a team.

Additional Information

• ContractLength: 6 Months.
• WorkingPattern: Full‑time, 37 hours per week.
• WorkingArrangement: Office‑based 5 days per week during training, followed by hybrid working upon successful completion of the training period.
• DBSRequirement: Successful candidates will be required to obtain a DBS clearance.