Credit & Collections Support Associate I

HD Supply Canada, Inc; New Braunfels, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

HD Supply Canada, Inc in New Braunfels, TX is seeking a customer service associate focused on receivables and general account information. You will respond to inbound calls, gather and translate account data, and ensure timely processing of orders and credit-related adjustments.

The role emphasizes accurate data entry, inquiry handling by phone, email, or fax, and documentation in business systems. 0–2 years of experience and a HS diploma or GED are preferred; on-site work environment.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in customer service or related field.
• Strong data entry and communication skills.

Responsibilities

• Enter customer selections accurately into order processing system.
• Monitor and track orders per credit and collection standards to ensure on-time delivery.
• Respond to general customer account inquiries via phone, email, or fax.
• Follow up to ensure customer expectations are met.
• Document notes and gather information in business systems.
• Resolve issues including adjustments on late charges and overages/shortages per guidelines.
• Support monthly audits and maintain accurate account records.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Order processing

Communication

Education

HS Diploma or GED

Tools

Order processing system

CRM software

Job description

HD Supply Canada, Inc in New Braunfels, TX is seeking a customer service associate focused on receivables and general account information. You will respond to inbound calls, gather and translate account data, and ensure timely processing of orders and credit-related adjustments.

The role emphasizes accurate data entry, inquiry handling by phone, email, or fax, and documentation in business systems. 0–2 years of experience and a HS diploma or GED are preferred; on-site work environment.