Accounts Data Services Specialist

HD Supply

New Braunfels (TX)

On-site

USD 38,000 - 46,000

Full time

12 days ago

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Job summary

HD Supply in New Braunfels, TX, is seeking an Account Data Specialist to maintain existing accounts, process new applications, and ensure data accuracy in line with governance standards. You will collaborate with customer service, logistics, and billing teams, enter data in SAP, handle credit applications, tax exemptions, and resolve account-related issues.

HS Diploma required; 2–5 years experience preferred; on-site role.

Qualifications

HS Diploma or GED strongly preferred.
Generally 2-5 years of experience in area of responsibility.
Specialized skills training/certification may be required.

Responsibilities

Provides customer service via phone, email, and chat for account updates, new account requests, tax questions, marketing attributes, and general inquiries.
Creates and maintains customer account data in SAP, including billing, shipping, contact, and purchasing information.
Serves as the primary point-of-contact for account-related issues. Partners with internal teams to resolve customer concerns.
Processes customer credit applications.
Validates tax exemption documents, codes tax exemptions and concessions to accounts, and corrects system generated tax inaccuracies.
Investigates undeliverable shipments. Updates shipping information with carriers and in the master record as needed.
Maintains quality and departmental metrics.