Credit Services Associate I

HD Supply Canada, Inc; New Braunfels, Northern (TX, KY); Hybrid; USD 34,000 - 52,000; Full time

Job summary

HD Supply Canada, Inc in New Braunfels, TX is seeking a customer service associate focused on receivables and general account information. You will respond to inbound calls, gather and translate account data, and ensure timely processing of orders and credit-related adjustments.

The role emphasizes accurate data entry, inquiry handling by phone, email, or fax, and documentation in business systems. 0–2 years of experience and a HS diploma or GED are preferred; on-site work environment.

Qualifications

• HS Diploma or GED strongly preferred.
• 0-2 years of experience in customer service or related field.
• Strong data entry and communication skills.

Responsibilities

• Enter customer selections accurately into order processing system.
• Monitor and track orders per credit and collection standards to ensure on-time delivery.
• Respond to general customer account inquiries via phone, email, or fax.
• Follow up to ensure customer expectations are met.
• Document notes and gather information in business systems.
• Resolve issues including adjustments on late charges and overages/shortages per guidelines.
• Support monthly audits and maintain accurate account records.
• Perform other duties as assigned.

Skills

Customer service

Data entry

Order processing

Communication

Education

HS Diploma or GED

Tools

Order processing system

CRM software

Job description

Job Summary

Responsible for responding to inbound calls providing customer service and responding to inquiries on general account information. Gather and translate all necessary customer account information and internal data to ensure the ability to collect receivables.

Major Tasks, Responsibilities, and Key Accountabilities

• Performs accurate and timely entry of customer selection(s) into order processing system.
• Monitors and tracks customer orders in accordance with credit and collection standards and to ensure on-time delivery.
• Responds to general customer account inquires received via the telephone, e-mail, and fax correspondence.
• Performs necessary follow-up to ensure customer expectations are met.
• Utilizes business systems to document notes and conduct information gathering.
• Resolves issues with customers including processing adjustments on late charges and overages/shortages based on pre-established guidelines.
• Performs to monthly department standards audits including call assessments, proper account notation, updating account records with accurate contact information, and, timely response to general account inquires received via phone, email or fax.
• Performs other duties as assigned.

Nature and Scope

Selects correct processes from clearly prescribed rules, past practices, or instruction. Seeks advice and guidance on non-routine or problem areas from supervisor. Deviations from the norm are cleared by the supervisor. Under close supervision, exercises limited latitude/independent judgment. Work typically involves detailed checks or close review of output by a senior coworker and/or supervisor. None.

Work Environment

Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and objectionable. Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles. No travel required.

Education and Experience

HS Diploma or GED strongly preferred. 0-2 years of experience in area of responsibility.

Our Goals for Diversity, Equity, and Inclusion

We are committed to creating a culture that promotes equity, respect, and advocacy for every HD Supply associate. We value the diversity of our people.

Equal Employment Opportunity

HD Supply is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.

At HD Supply, we believe that our core purpose is to improve our associates’ lives and equip them with the tools needed to provide exceptional customer experiences every day.

As one of the largest industrial distributors in North America, we enable our customers’ success by consistently delivering what they need, where and when they need it.

HD SUPPLY has more than 80 years of experience supporting our customers with leadership positions in the maintenance, repair and operations (MRO). With 44 distribution centers spread across 25 states and two Canadian provinces, HD Supply provides an expansive offering of approximately 200,000 SKUs featuring high-quality, name-brand and proprietary products – all at competitive prices. Combine this with our industry-leading, value-add services – including localized jobsite delivery, will-call and direct-ship options, diversified logistics and innovative solutions – and you can see why our more than 300,000 customers continue to trust HD Supply as their first choice supplier for getting the job done.