Credit Collections Analyst

Talent Groups; Charlotte (NC); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Medical insurance

Vision insurance

Job summary

A financial services company is hiring a Credit & Collections Analyst for a hybrid role in Charlotte, NC. The candidate will manage a high-volume portfolio, resolve disputes, and enforce contract compliance. Ideal applicants will have 3-5 years of collections experience and strong Excel skills. The position offers medical and vision insurance benefits while requiring an Advanced Excel assessment. This role focuses on collections rather than front-end interactions.

Qualifications

• 3–5 years of collections experience in an accounting/finance environment.
• Strong dispute resolution experience in a high-volume environment.
• Advanced Excel skills required.

Responsibilities

• Manage credit and collections for assigned customer accounts.
• Investigate and resolve disputes and claims.
• Analyze invoices and ensure compliance with contracts.
• Apply cash and respond to customer inquiries quickly.
• Collaborate to drive timely payment and meet goals.

Skills

Collections experience

Dispute resolution

Advanced Excel skills

Strong communication skills

Negotiation skills

Problem-solving skills

Tools

Oracle

Job description

Credit & Collections Analyst | Hybrid – Charlotte, NC

We’re hiring a Credit & Collections Analyst to support a high-volume portfolio in a hybrid role based in Charlotte, NC (in-office Tues–Thurs, remote Mon & Fri; training may be onsite full-time).

What You’ll Do

• Manage credit and collections for assigned customer accounts
• Investigate and resolve disputes, claims, and deductions for Fortune 500 customers
• Analyze invoices and ensure contract compliance
• Apply cash, process adjustments, and respond to customer inquiries within 24 hours
• Partner cross-functionally to drive timely payment and meet DSO goals

What We’re Looking For

• 3–5 years of collections experience in an accounting/finance environment
• Strong dispute resolution experience (high-volume environment preferred)
• Advanced Excel skills required
• Oracle experience preferred
• Strong communication, negotiation, and problem-solving skills

Note: This is not a front-end collections role.

Candidates must complete an Advanced Excel assessment and include the score on the resume.

Seniority level

• Associate

Employment type

• Contract

Job function

• Finance and Accounting/Auditing

Industries

• Accounting and Financial Services

Benefits

• Medical insurance
• Vision insurance