Strategic Credit & Collections Specialist - Hybrid

Kforce Inc; Mansfield (MA); Hybride; USD 55 000 - 75 000; Plein temps

Résumé du poste

Kforce Inc. in Mansfield, MA is seeking a Credit & Collections Specialist (Hybrid) to manage a defined customer portfolio, support sales while mitigating risk, and serve as a liaison to finance and customers.

The role focuses on controlling credit limits, pursuing overdue payments, and maximizing cash flow. Requirements include a bachelor's degree or equivalent, at least 3 years in collections, experience with SAP and Excel (including VLOOKUP and pivots), and strong communication.

Qualifications

• Bachelor's degree preferred; or equivalent work experience.
• Minimum of 3 years of collections account management including use of customer portals.
• Understanding of complex deduction and chargeback process.
• Demonstrated professionalism with concise verbal and written communication skills.
• ERP system experience; strong preference for SAP.
• Intermediate Excel; VLOOKUP's, pivot tables, etc.
• Strong attention to detail; process oriented.

Responsabilités

• Maintain low levels of delinquency within receivable portfolio; Proactively solicit payment for improved cash flow and reduced Days Sales Outstanding.
• Maximize collection efforts by developing and implementing an action plan with the C&C Manager.
• Review customer delinquency, credit limit &/or credit related issues; Resolve issues; Release orders in a timely manner to maximize sales.
• Liaise with Sales and customer service to address issues related to delayed orders.
• Gather pay history and related information to facilitate decision making for credit line extension.
• Ensure customer service requirements are achieved by promptly handling inquiries from internal and external customers.
• Reconcile customer accounts with payments and assist Cash Applications with remittance information.
• Evaluate daily operations of area on an on-going basis and initiate actions to enhance productivity, efficiency and profitability.
• Assist the Claims Specialist and/or Customer Service Team with any research to timely address customer deductions; Liaise with in-house personnel and external customers as needed.

Connaissances

Communication skills

Detail oriented

Process oriented

Verbal communication

Formation

Bachelor's degree or equivalent experience

Outils

SAP

Excel

Description du poste

Kforce Inc. in Mansfield, MA is seeking a Credit & Collections Specialist (Hybrid) to manage a defined customer portfolio, support sales while mitigating risk, and serve as a liaison to finance and customers.

The role focuses on controlling credit limits, pursuing overdue payments, and maximizing cash flow. Requirements include a bachelor's degree or equivalent, at least 3 years in collections, experience with SAP and Excel (including VLOOKUP and pivots), and strong communication.