Credit & Collections Specialist - 3PL Logistics

SmartRecruiters, Inc.; Fort Wayne (IN); Hybrid; USD 48,000 - 72,000; Full time

Benefits offered by this job

Competitive base salary + uncapped佣

On-site training and career growth

Health, vision, dental, life, and disb

Paid holidays and PTO after 90 days

Job summary

Circle Logistics, a Fort Wayne-based 3PL, seeks a detail-oriented Credit & Collections Representative to manage customer accounts through the credit lifecycle, from onboarding to payment collection.

You will evaluate creditworthiness, set terms, and resolve disputes with sales and operations while maintaining strong customer relationships and accurate records. Prior 3PL experience is preferred.

Qualifications

• Minimum 2+ years in credit management, collections, or AR functions (3PL/transport industry preferred).
• Knowledge of order-to-cash processes and credit risk fundamentals.
• Professional communication for firm, professional conversations while maintaining relationships.
• Excel proficiency including sorting, filtering, and lookups across multiple systems.
• Exceptional organizational skills and ability to manage high-volume portfolios.
• Self-directed with accountability and follow-through.

Responsibilities

• Manage and monitor customer portfolios, track aging, and prioritize outreach to optimize DSO and reduce past-due balances.
• Execute outbound collection activities via phone and written communication to secure payment on overdue invoices.
• Perform credit evaluations for new customers using scoring, credit reports, and reference checks to set limits and terms.
• Assess credit limit modifications and term extensions using internal scoring criteria.
• Investigate and resolve billing discrepancies and deductions with sales, operations, and customers.
• Process and reconcile cash applications, investigate unapplied payments, and maintain accuracy.
• Implement credit holds and escalate delinquent accounts for collections or litigation per policy.
• Document all collection activities and generate aging reports for management.

Skills

Credit management

Collections

Accounts receivable

Order-to-cash

Communication skills

Excel

Organization

Account portfolio management

Job description

Circle Logistics, a Fort Wayne-based 3PL, seeks a detail-oriented Credit & Collections Representative to manage customer accounts through the credit lifecycle, from onboarding to payment collection.

You will evaluate creditworthiness, set terms, and resolve disputes with sales and operations while maintaining strong customer relationships and accurate records. Prior 3PL experience is preferred.