Credit & Collections Representative

Circle Logistics Inc.; Fort Wayne (IN); Ibrido; USD 40.000 - 65.000; Tempo pieno

Vantaggi offerti da questo lavoro

Uncapped commission

Insurance benefits

Paid holidays

Paid time off

On-site training

Descrizione del lavoro

Circle Logistics Inc. seeks a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts through the credit lifecycle. You will evaluate creditworthiness, drive timely collections, and collaborate with sales and operations to resolve disputes while maintaining business continuity.

You will analyze credit reports, set appropriate limits and terms, and escalate severely delinquent accounts as needed, ensuring accurate records and healthy cash flow.

Competenze

• 2+ years in credit management, collections, or AR in freight/3PL.
• Knowledge of order-to-cash processes and credit risk assessment.
• Professional communication to conduct firm, professional conversations.
• Proficient in Excel with data sorting, filtering, and lookups.
• Excellent organizational skills with meticulous attention to detail.
• Self-directed work approach with accountability and follow-through.

Mansioni

• Manage and monitor customer portfolios, track aging schedules and prioritize collection outreach.
• Execute outbound collection activities to secure payment on overdue invoices.
• Conduct credit evaluations for new customers using scoring, reports, and references.
• Assess credit limits and terms using internal scoring criteria.
• Investigate and resolve billing discrepancies with sales, operations, and customers.
• Process cash applications and resolve unapplied/payments; maintain accuracy.
• Implement credit holds and escalate delinquent accounts per policy.
• Document collection activities and communications with thorough records.
• Generate aging reports and identify emerging credit risks.

Conoscenze

Credit management

Collections

Accounts receivable

Professional communication

Excel proficiency

Organizational skills

Self-directed

Strumenti

TransportPro

Cargotel

QuickBooks

HubSpot

Descrizione del lavoro

Circle Logistics is a 3rd party logistics firm focused on delivering our three core promises to our customers: No Fail Service, Personalized Communication, and Innovative Solutions. We leverage our technology, industry experience, and employee ingenuity to develop industry-leading transportation solutions. We have been in business for 10 plus years and have grown into a half-billion-dollar company, from starting as just a handful of people with Entrepreneurial Spirit as their foundation. Our story is one of resiliency and innovation that has led us to grow to over 500 employees in a booming transportation industry, that never takes a night off.

Job Description

We are seeking a detail-oriented Credit & Collections Representative to manage a portfolio of customer accounts throughout the credit lifecycle, from initial onboarding through payment collection. This position requires the ability to evaluate creditworthiness, execute timely collection of outstanding receivables, and collaborate with sales and operations teams to resolve disputes while maintaining business continuity. This role demands strong relationship management capabilities combined with professional assertiveness in collections activities.

Primary Responsibilities

• Manage and monitor customer account portfolios, tracking aging schedules and prioritizing collection outreach to optimize Days Sales Outstanding (DSO) and minimize past-due balances
• Execute outbound collection activities, including telephone communications and written correspondence, to secure payment on overdue invoices
• Conduct credit evaluations for new customer applications utilizing established scoring frameworks, including credit report analysis and reference verification, to determine appropriate credit limits and payment terms
• Assess existing customer accounts for credit limit modifications and term extensions, applying standardized internal scoring criteria
• Investigate and resolve billing discrepancies, short payments, and deductions through coordination with sales representatives, operations personnel, and customers
• Process and reconcile cash applications, investigate unapplied or misapplied payments, and maintain account accuracy
• Implement credit holds on accounts and escalation severely delinquent accounts for third-party collections or legal proceedings in accordance with company policy
• Document all collection activities and customer communications with comprehensive, accurate records
• Generate aging reports and exposure analyses for management review and identify emerging credit risks

Qualifications

Required Qualifications

• Minimum 2+ years of professional experience in credit management, collections, or accounts receivable functions (freight brokerage, transportation, or 3PL industry experience strongly preferred)
• Demonstrated knowledge of order-to-cash processes and credit risk assessment fundamentals
• Professional communication skills with the ability to conduct firm, professional conversations while maintaining business relationships
• Proficiency in Microsoft Excel, including data sorting, filtering, and lookup functions, with demonstrated ability to work across multiple software systems
• Exceptional organizational capabilities with meticulous attention to detail and the capacity to manage high-volume account portfolios
• Self-directed work approach with demonstrated accountability and follow-through on assigned tasks

Preferred Qualifications

• Experience with Transportation Management Systems (TransportPro, Cargotel, or equivalent) and accounting software platforms (QuickBooks)
• Familiarity with Customer Relationship Management (CRM) tools, such as HubSpot
• Background in commercial credit reporting tools and new-customer underwriting processes

Additional Information

• Competitive base-salary + uncapped commission
• On-site training and career development with a fast track to promotion
• Insurance benefits including: Health, vision, dental, life, and disability
• Paid holidays and paid time off after 90 days

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