Credit & Collections Manager

CFS; Springfield (MA); On-site; USD 85,000 - 95,000; Full time

Benefits offered by this job

Comprehensive benefits package

Job summary

CFS in Springfield, MA is seeking a seasoned Credit & Collections leader to own the organization’s credit and collections function, driving cash flow, process improvements, and team development.

This role offers a visible leadership position in a technology-driven environment with long-term stability and a comprehensive benefits package. You will supervise a three-person team and collaborate with internal partners to optimize accounts receivable performance.

Qualifications

• Prior experience leading a Credit & Collections team.
• Strong knowledge of accounts receivable and collections best practices.
• Experience managing complex customer accounts and escalated issues.

Responsibilities

• Lead and manage all collection activities across the organization.
• Supervise, coach, and develop a team of three collections professionals.
• Handle escalated collection matters and key customer accounts.
• Build strong client relationships to improve payment performance.
• Drive timely collections efforts and reduce aging receivables.
• Analyze collection metrics and identify process improvements.

Skills

Credit & Collections leadership

Accounts receivable

ERP software

Team leadership

Communication

Tools

ERP systems

Job description

Springfield, MA | $85,000 - $95,000
Are you a proven collections leader ready to take ownership of an organization's credit and collections function? This is an opportunity to join a stable, growth-oriented company where you'll have the ability to make a direct impact on cash flow, process improvement, and team development.

Springfield, MA | $85,000 - $95,000
Are you a proven collections leader ready to take ownership of an organization's credit and collections function? This is an opportunity to join a stable, growth-oriented company where you'll have the ability to make a direct impact on cash flow, process improvement, and team development.

Why You’ll Want to Join

• Lead the entire collections function and influence business results
• Manage and develop a team of three professionals
• Join a well-established organization with a strong reputation and long-term stability
• Work in a technology-driven environment focused on continuous improvement
• Visible leadership role with the opportunity to drive change
• Comprehensive benefits package

Key Responsibilities

• Lead and manage all collection activities across the organization
• Supervise, coach, and develop a team of three collections professionals
• Handle escalated collection matters and key customer accounts
• Build strong client relationships to improve payment performance
• Drive timely collections efforts and reduce aging receivables
• Analyze collection metrics and identify process improvements
• Partner with internal teams to resolve customer issues and support business objectives
• Serve as the organization's primary Credit & Collections leader

Qualifications

• Prior experience leading a Credit & Collections team
• Strong knowledge of accounts receivable and collections best practices
• Experience managing complex customer accounts and escalated issues
• Demonstrated success improving collections performance and reducing aging
• Excellent communication, relationship-building, and leadership skills
• Experience utilizing ERP systems and technology-driven processes is a plus

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